Wanda Pacheco Ramos
Tampa,FL
Summary
Caring Social Services Specialist supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills. Team-oriented . Recognized for establishing and maintaining solid relationships with administration and local community partners and agencies. Excellent interpersonal, organizational and analytical skills. Compassionate , with 25 years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
15
15
years of professional experience
Work History
Social Services Specialist
Baycare Health System
Tampa, FL
2010 - Current
- Made referrals to utilize community resources for patient's needs.
- Advocated on behalf of patients with government agencies or other organizations providing services.
- Maintained client records, including documentation of service provision and progress towards goals.
- Participated in multi-disciplinary team meetings to review cases and develop strategies for discharge planning and intervention.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collaborated with community partners to coordinate services for clients.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Behavioral Health Case Manager
Baycare Health System
Tampa, FL
02.2010 - 04.2011
- Supported over 25 patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
- Participated in team meetings regarding case management strategies and outcomes assessment.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Assisted clients in identifying resources to meet their physical, emotional, and financial needs.
- Advised family members about available resources for providing support to their loved ones with mental illness.
- Referred patients or clients to community resources or specialists.
Clinical Services Manager
Northside Mental Health Center
Tampa, FL
11.2008 - 02.2010
- Assisted with recruitment efforts by interviewing potential candidates for open positions within the department.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Managed the day-to-day operations of the clinical services department.
- Supervised 6 staff members and provided periodic performance evaluations.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Provided clinical oversight for over 6 patients.
Education
Master of Arts - Human Services
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR05-2007
Skills
- Career Counseling
- Documentation Proficiency
- Behavioral Analysis
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Behavioral Health Case Manager
Baycare Health System
02.2010 - 04.2011
Clinical Services Manager
Northside Mental Health Center
11.2008 - 02.2010
Social Services Specialist
Baycare Health System
2010 - Current
Master of Arts - Human Services
Sistema Universitario Ana G Mendez - Universidad Del Turabo
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