Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Wanda Padilla

Killeen,Texas

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

17
17
years of professional experience

Work History

Associate Banker

JP Morgan Chase
10.2021 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened, closed, and updated accounts for customers.
  • Educated customers on features and benefits of banking products and services.

Regional Sales Officer

First Convenience Bank
12.2009 - 10.2021
  • Responsible for the sales production that is implemented and make sound judgement on execution to reach monthly targets
  • Plan, implement and maintain an ongoing aggressive, sound program of business development to meet objectives
  • Accountable for the achievement of monthly new account production and branch targets, as assigned by upper management
  • Participate in community associations and events for bank promotions
  • Familiar with all teller duties and provide guidance and instruction as needed or require
  • Handle some customer concerns
  • Provide bank services to a diverse customer base, including a large Spanish speaking population
  • Accountable for career development of staff including support, guidance, direction and training
  • Maintain communication between branch and upper management
  • Maintain communication with Regional Banking Specialist team, including support, training, direction, guidance.

Branch Supervisor

First National Bank Texas
07.2008 - 12.2009
  • Responsible for greeting all customers, handled and responded to customers queries that were customer service related
  • Propose banks products and services to customer; Participate in community associations and events; consistent business development for ongoing sales to meet branch targets
  • Provide customer service for our large Spanish speaking customers that visited the banking center
  • Perform duties to include visiting other banking centers to help with business developments; sales promotions; sales support where needed.

Receptionist

Carlos J. Martinez Public Defender
05.2007 - 03.2008
  • Prepares and processes agency specific legal documents, correspondence, and other required documents in criminal cases and other public defender cases
  • Receives and screens telephones calls on a multi-line telephone and multi-line switchboard system; receives and resolves or refers complaints from clients; coordinates office functions with other support personnel and other Public Defender Offices; mails, faxes, or arranges for delivery of legal correspondence to clients, witnesses and court officials
  • Personally responsible for daily data entry of scheduling appointment for deposition interviews for Attorneys; Detectives; other Public Defenders coming in daily for their scheduled depositions for court
  • Performed duties front desk check in log for all visitors coming into the building needing interpreter for deposition interview.

Education

GED -

01.2000

Skills

  • Business Development
  • MS Office Proficient
  • Attention to Detail
  • Effective Team Player
  • Telephone Skills/Multi-line switchboard
  • Sales proficiency
  • Customer Service Oriented
  • Bilingual Spanish speaker
  • Customer Service Awards

Accomplishments

  • Awarded Sales Associate of the Year Award in 2009 and 2012.
  • Supervised team of 10 staff members.
  • Attained average score of 10 in OSAT fulfilling client expectations.

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

JP Morgan Chase
10.2021 - Current

Regional Sales Officer

First Convenience Bank
12.2009 - 10.2021

Branch Supervisor

First National Bank Texas
07.2008 - 12.2009

Receptionist

Carlos J. Martinez Public Defender
05.2007 - 03.2008

GED -

Similar Profiles

CREATE PROFILE
Wanda Padilla