Wanda Pagan
New York,NY
Summary
Dynamic Parking Operations Manager with a proven track record at JFK International / La Guardia Airport, enhancing customer satisfaction and cutting operational costs through strategic planning and effective team leadership. Skilled in budget development and customer service, adept at fostering professional relationships and executing comprehensive process improvements.
Overview
27
27
years of professional experience
Work History
Parking Manager
Waterside Plaza
30 Waterside Plaza, New York, Ny 10010
04.2006 - 03.2024
- Team builder
- Assure excellent customer service relations with Parking Department Personnel and with other City departments as needed.
- Cost reduction strategies
- Audit PCI compliance
- Employee relations
- Budgeting and forecasting
- Screening and hiring - provide recommendation for hiring, disciplinary actions, and dismissals.
- Depositing Revenue
- Adding monthly Parker’s
- Setting Events during holidays 4th of July.
- Handling vendors during construction.
- Fluent in Spanish
- Review and approve employee time worked.
- Prepare expense and revenue projection budgets.
- Responds to requests for information and procedures correspondence internal and external, regarding parking operation activities.
- Review and approve expenditures for parking operations and/or perform other administrative task.
- Meet with citizens, resident, and business owners to discuss owners to discuss parking needs and summarizes information for review.
Parking Operations Manager
JFK International / La Guardia Airport
Queens, NY
05.1997 - 04.2006
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Education
Associate Of Business Administration - Business Administration And Management
Monroe College
The Bronx, NY05.1994
Skills
- Basic vehicle repairs
- Register balancing
- Safety Regulations
- Vehicle operation
- Revenue Generation
- Budget Development
- Incident Reporting
- Operational procedures
- Policy Enforcement
- Employee Scheduling
- Marketing and Promotions
- Budgeting and finance
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Multitasking Abilities
- Reliability
- Team Leadership
- Team Collaboration
- Organizational Skills
- Computer Skills
- Adaptability and Flexibility
- Decision-Making
- Team building
- Problem Resolution
- Relationship Building
- Professional and Courteous
- Task Prioritization
- Scheduling and Coordinating
- Self Motivation
- Work Planning and Prioritization
- Interpersonal Skills
- Customer Relationship Management
- Analytical Thinking
- Managing Operations and Efficiency
- Hiring and Training
- Team Development
- Good Judgment
- Task Delegation
- Documentation And Reporting
- Strategic Planning
- Schedule Management
- Employee Coaching and Mentoring
- Staff Training
- Preventive Maintenance
- Performance Evaluation
Languages
Spanish
Elementary
Timeline
Parking Manager
Waterside Plaza
04.2006 - 03.2024
Parking Operations Manager
JFK International / La Guardia Airport
05.1997 - 04.2006
Associate Of Business Administration - Business Administration And Management
Monroe College