Wanda Pak
Honolulu,HI
Summary
Dedicated barista with experience in beverage preparation, cash handling, and food safety compliance. Known for thriving in high-volume settings while delivering personalized customer experiences. Dynamic barista skilled in beverage crafting and customer engagement. Proven ability to manage peak service periods through effective teamwork and multitasking, maintaining high standards of cleanliness and food safety. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
8
8
years of professional experience
Work History
barsita
Dunkin' Donuts
Honolulu, Hawaii
10.2023 - 07.2024
- Prepared and served beverages following company recipes and standards.
- Maintained cleanliness of workstations and dining areas for customer satisfaction.
- Assisted customers with menu selections and answered product-related questions.
- Operated coffee brewing equipment efficiently to ensure quality drinks.
- Collaborated with team members to manage peak service periods effectively.
- Handled cash transactions accurately and processed payments swiftly.
- Monitored inventory levels and restocked supplies as needed for operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Created complex, hand-crafted beverages based upon customer preferences.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Placed orders with suppliers for delivery of products required for daily operations.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Recommended pastries and sandwiches to pair with customers' beverages.
Cashier
Taco Bell
Honolulu, Hawaii
03.2016 - 10.2023
- Processed customer transactions using cash registers and point-of-sale systems.
- Maintained cleanliness and organization of the dining area and service stations.
- Assisted customers with menu selections and provided prompt service.
- Handled cash, credit, and gift card payments accurately and securely.
- Collaborated with team members to ensure timely food preparation and delivery.
- Upheld food safety standards while preparing and serving menu items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Moanalua High School
Honolulu, HI06-2007
Skills
- Equipment operation
- Cash handling
- Inventory management
- Customer engagement
- Food safety compliance
- Beverage preparation
- Upselling techniques
- Team collaboration
- Customer service
- Opening and closing duties
- Excellent math skills
- Coffee expertise
- Ordering procedures
- Multitasking and organization
- Coffee brewing
- POS systems
- Espresso machine operation
- Safe food handling
- Team player
Timeline
barsita
Dunkin' Donuts
10.2023 - 07.2024
Cashier
Taco Bell
03.2016 - 10.2023
High School Diploma -
Moanalua High School