Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wanda Parker

Houma,LA

Summary

*To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

* Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Store Manager

GameStop
06.2009 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Store Manager

KB Toys
11.1999 - 02.2009
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Medical Assistant - Medical Assisting

Coastal College of Business
Houma, LA

High School Diploma -

Vandebilt Catholic High School
Houma, LA

Skills

  • Risk Management
  • Payroll Management
  • Loss Prevention
  • Competitor Monitoring
  • Employee Training
  • Shift Scheduling
  • Supply Ordering
  • Store Merchandising
  • Team Development
  • Customer Service Management
  • POS Systems
  • Operations Management
  • Cash Management
  • Delegating Work
  • Special Events
  • Inventory Control
  • Outstanding Communication Skills
  • Accurate Cash Handling
  • Friendly and Positive
  • Goals and Performance
  • Store displays
  • Bank deposit procedures
  • Personnel development
  • Merchandising
  • POS systems

Accomplishments

  • Supervised team of 12 staff members between managing 2 stores.
  • Q2 MVP Champion for 2023. This accomplishment was achieved by accepting to be the District Leader's payroll assistant and taking on a second store. In this time the second store was at a score of 4 out of 10 on the KPI goals. By the end of Q2 I brought this store to a 6 while still maintaining an 8 out of 10 for my first store. SVA ( Supervisor Visit Assessment) visits went from a failing grade when I took it over (54%) to a 97% with me taking over this store while maintaining 100% visits at my first store.
  • Recruited 3 successful new managers within one year. 2 of which have moved on and now work at corporate.

Timeline

Store Manager

GameStop
06.2009 - Current

Store Manager

KB Toys
11.1999 - 02.2009

Medical Assistant - Medical Assisting

Coastal College of Business

High School Diploma -

Vandebilt Catholic High School

Similar Profiles

CREATE PROFILE
Wanda Parker