WANDA PARKER
St Louis,MO
Summary
Motivated and dependable professional with extensive experience in a fast-paced environment. Demonstrating excellent customer relations and service satisfaction. Proven track record of success in compliance, customer service, patient care, and leadership. Strategic and creative thinker with a solid background in delivering decisive, action-driven leadership. Expert insight and proficiency in teaching, coordinating, monitoring, evaluating, and communicating with clients. Results-oriented professional with the capacity to effectively manage and coordinate operations and administrative support. Known for being a performance-driven team player with excellent interpersonal skills and attention to detail. Optimally utilizing all channels of communication to assist operations.
Overview
13
13
years of professional experience
Work History
Ramp Agent Supervisor
Southwest Airlines
02.2022 - Current
- Established strong relationships with key stakeholders, including airline partners, airport authorities, and ground service providers, to facilitate seamless ramp operations.
- Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
- Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
- Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
- Establishing shift assignments for both fulltime and part-time employees.
- Read and interpret aircraft weight and balance loading instructions, hazardous materials, identification labels, aircraft loading manifestations and baggage routine tags
- Monitoring and responsibility for the safe and efficient operation of all airline ground support
- Reporting discrepancies that may exist both functional and mechanical on the ground support equipment
- Ensure crews are being briefed before flight positions to take and how flight will work
- Conferring with other supervisors and managers to coordinate activities with other departments
Unemployment Insurance Consultant
Equifax
04.2021 - 12.2021
- Exceeded customer satisfaction by finding creative solutions to Unemployment benefits
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Verified employment history and wages
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination
Web Support Specialist/Leader
Agilis Systems LLC
08.2017 - 02.2021
- Updated account information such as credit cards, activation of devices, canceled units, troubleshooting, seasonal suspensions
- Responded to support tickets within 24hrs to improve customer service
- Responded to 250 individual tickets every week to provide end-user support on GPS tracking devices and mobile apps
- Consulted via telephone/emails to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
Auditor
HDIS
01.2012 - 08.2017
- Manage Inbound and Outbound calls from Physicians and Patients
- Medicaid and Medicare HCPS Codes and Descriptions
- Create and maintain information into databases for Audits purposes
- Electronic filing systems, billing, Insurance claims
- Maintained documents such as Medical records, valid prescriptions, Predetermination letters and denials
- Edited documents, mail merges and graphics using diverse programs
- Evaluated various forms of documentation and reports for accuracy and completeness
- Identified deficiencies and advised on appropriate corrective measures to improve information details or processes
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities
- Managed documents process through scanning, filing and transmitting while following all standard procedures
Education
High School Diploma -
Berkeley High School
Berkeley, MoMedical Assisting Certificate -
Bryan Institute
Bridgeton, Mo05.1990
Skills
- Leadership
- Communication Skills
- Customer Focus
- Problem solving
- Time Management
- Attention to Detail
- Interpersonal Skills
- Team Oriented
- Quality Assurance
- Conflict Resolution
- Ability to multi-task
Timeline
Ramp Agent Supervisor
Southwest Airlines
02.2022 - Current
Unemployment Insurance Consultant
Equifax
04.2021 - 12.2021
Web Support Specialist/Leader
Agilis Systems LLC
08.2017 - 02.2021
Auditor
HDIS
01.2012 - 08.2017
Medical Assisting Certificate -
Bryan Institute
High School Diploma -
Berkeley High School
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