Senior Administrative Assistant
- Daily Thank You emails
- Track new agents (send monthly report to Area Manager)
- Answered Email & Phone Inquiries
- Voicemail follow-up for area managers
- Outbound calls to agents for payments, new orders, updates, or general inquiries
- Handles Broker Admin requests such as adding new agents/offices, moving agents, correcting agent information for the RE Portal, etc.
- Handles real estate support requests such as updating orders, cancelling applications, extending sellers coverage, etc.
- Enhanced customer relationships through prompt resolution of issues or concerns related to contracts or coverage.
- Boosted client satisfaction by efficiently managing sales orders, customer inquiries, and product information requests.
- Streamlined administrative processes for improved team productivity and enhanced client experiences.
- Supported sales team with timely preparation of sales proposals, contracts, and presentations to secure new business opportunities.
- Handled sensitive client information with discretion while maintaining confidentiality at all times.
- Enhanced customer relationships through prompt resolution of issues or concerns related to orders or products.
- Prepared comprehensive sales reports for management review, assisting in informed strategic decisions regarding market trends and targets.
- Contributed to a positive work environment by collaborating effectively with colleagues across various departments in achieving shared goals.
- Provided exceptional administrative support during high-volume periods or absences of key personnel, ensuring uninterrupted workflow within the department.