Wanda Pope-Ewart
Brooklyn,NY
Summary
Diligent Administrative Associate II with solid background in administrative processes and team coordination. Successfully managed office operations, contributing to efficiency and streamlined workflows. Demonstrated proficiency in communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Principal Administrative Associate II
New York City Department of Social Services
10.2021 - Current
- Manage incoming calls and direct callers to appropriate departments
- Interprets policies/ procedures/ regulations, contract provisions, labor relations principles
- Conduct research, review, and prepare documents, relay requested information to management
- Serves as liaison between multiple agencies/ units, to facilitate cooperation and communication
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Verifies received information concerning client cases, by phone, or mail,, by contacting sources/other relevant informant/checking scanners/rolls/other information sources, to confirm accuracy of information.
- Determines/applies priorities of incoming/outgoing correspondence for top-level executive, by categorizing/interpreting types of correspondence/determining/interpreting procedures, for handling/filing/ following up, to ensure orderly flow in and out of executive’s office.
- Drafts/edits memos/other correspondence, by determining required information/exercising judgement and discretion/presenting information/following rules of composition/agency formats, to communicate information needed/requested.
Principal Administrative Associate I
New York City Human Resources Administration – FIA
06.2016 - 10.2021
- Conducted research, compiled, and typed statistical reports, synthesized information throughout the organization
- Review procedures and provide proper interpretation of Federal and State procedures and regulations to resolve issues related to food stamp eligibility processing
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining a neat and organized front desk and reception area
- Supervised staff of Eligibility Specialists responsible for determining eligibility for customers applying for the Supplemental Nutritional Assistance Program (SNAP) and Clerical Associates
- Managed day-to-day operations of the SNAP center in the absence of upper management: Coordinate and provide guidance to the section supervisors who oversee the food stamps reception, application and recertification processing units at each food stamp site, ensuring that eligible individuals are serviced in an expeditious manner, and in compliance with Federal, State and Local laws and regulations.
- Monitored and approved/ disapproved time and leave requests
- Oversaw the productivity/quality of work of Eligibility Specialists
- Resolved issues and maintained open lines of communication.
- Reviewed, signed, and authorized documents, and generated benefit issuance through approval of statistical and financial changes
Education
Master of Public Administration -
The College of New Rochelle
New Rochelle, NY01.2019
Bachelor of Arts - Psychology
The College of New Rochelle
New Rochelle, NY05.2011
Skills
- Exceptional Customer Service
- Training and Development
- Task Prioritization
- Strong Multitasking and Time Management
- Meticulous Attention to Detail
- Research and Analytical Skills
- Effective Verbal and Written Communication
- Relationship Building
Timeline
Principal Administrative Associate II
New York City Department of Social Services
10.2021 - Current
Principal Administrative Associate I
New York City Human Resources Administration – FIA
06.2016 - 10.2021
Master of Public Administration -
The College of New Rochelle
Bachelor of Arts - Psychology
The College of New Rochelle
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