Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wanda Purifoy

Montgomery,AL

Summary

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious [Job Title] offering [Number] years of bakery industry experience ready to add value to [Company] team. Well-versed in processing accurate sales transactions and providing superior customer service. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Instock Associate

Target
03.2013 - Current
  • Filled and straightened merchandise displays to meet layout and merchandise standards.
  • Replenished and relocated merchandise on and off sales floor.
  • Priced items through use of markdown audits.
  • Partnered with store team on loss prevention and safety awareness within store and stockroom.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Cleaned department by sweeping floors, organizing coolers and wiping down shelves.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Increased business sales utilizing [Product or Service] knowledge.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Key Holder Supervisor

Dollar General
02.2018 - 05.2020
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Rotated stock according to dates and protocols.
  • Broke down boxes and disposed of trash.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Tracked and prioritized work orders to meet daily production requirements
  • Provided sales feedback to management to address concerns in sales reports.
  • Oversaw team of [Number] employees.
  • Submitted reports to senior management to aid in business decision-making and planning.

Cashier

JC PENNYS
07.2001 - 10.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Greeted over [Number] patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

AFTERNOON MANGER

Freds
08.2009 - 03.2014
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Education

High School Diploma -

SIDNEY LANIER
Montgomery, AL
05.1994

Skills

  • Flexible Hours
  • Merchandise Receiving and Handling
  • Stocking and Replenishing
  • Security Practices
  • Stockroom Maintenance
  • Adaptable and Flexible
  • Exceeding Customer Expectations
  • End Cap Placement
  • Safety and Cleanliness Standards
  • Cash Register Operations
  • Building Customer Loyalty
  • Loyalty Programs
  • Meeting Sales Goals
  • Locating Merchandise
  • Sales and Promotions
  • Bagging Items
  • Merchandising and Display
  • Building Customer Relationships and Loyalty
  • Safety Protocols
  • Inspecting Goods
  • Available Nights, Weekends and Holidays
  • Item Ticketing and Pricing
  • Handheld Computers
  • Member Services
  • Pallet Jacks
  • Store Policies and Procedures
  • Ability to Lift 40 Pounds
  • Strong Communication and Interpersonal Skills
  • Sales Processing
  • Safety Measures
  • Price Changes
  • Brand Awareness
  • Store Layouts
  • Customer Relations
  • Shelf Restocking
  • Customer Satisfaction
  • Positive Customer Engagement
  • Product Availability
  • Sales Transactions
  • Closing Procedures
  • Customer Experience
  • Motivated Team Player
  • Safety Processes
  • Teamwork Skills

Timeline

Key Holder Supervisor

Dollar General
02.2018 - 05.2020

Instock Associate

Target
03.2013 - Current

AFTERNOON MANGER

Freds
08.2009 - 03.2014

Cashier

JC PENNYS
07.2001 - 10.2015

High School Diploma -

SIDNEY LANIER

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Wanda Purifoy