Work History
Summary
Overview
Skills
Education
Timeline
Certification
Languages
Generic

Wanda Quiñones

Mayaguez,Puerto Rico

Work History

Cashier

PEP Gas Station/ Puma Gasoline
06.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Manager on Duty

McDonald's/ Arcos Dorados
11.1994 - Current
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Summary

Dynamic professional with extensive experience at McDonald's, excelling in customer relations and team leadership. Proven ability in training and onboarding staff while enhancing service efficiency. Skilled in inventory management and drawer balancing, consistently achieving operational goals and fostering customer loyalty through effective problem-solving and organization.

Friendly and reliable managment offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

31
31
years of professional experience
1
1
Certification

Skills

  • Product restocking
  • Drawer balancing
  • Customer assistance
  • Inventory management
  • Training and onboarding
  • Online orders preparation
  • Time management skills
  • Complex Problem-solving
  • Multitasking and organization
  • Returns processing
  • Order taking
  • Team collaboration

Education

No Degree -

UPR Recinto De Mayaguez
Mayagüez, Puerto Rico

Timeline

Cashier

PEP Gas Station/ Puma Gasoline
06.2022 - Current

Manager on Duty

McDonald's/ Arcos Dorados
11.1994 - Current

No Degree -

UPR Recinto De Mayaguez

Certification

  • Certified in Manager Duties - Mc Campus / Arcos Dorados/ Mc Donald's - During Working Hours with 1 to 2 months to finish the courses
  • Production Area - Courses in the field
  • Service Area - Training - [Timeframe]

Languages

Spanish
English

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Wanda Quiñones