Wanda Reiss
Burneyville,OK
Summary
Dynamic Human Services Specialist with FEMA, skilled in performing client needs analysis and clear communication. Successfully enhanced service delivery and client satisfaction through effective interviewing techniques and cultural awareness. Proven track record in training volunteers and managing case documentation, ensuring compliance and improving program impact.
Overview
36
36
years of professional experience
Work History
Human Services Specialist
Federal Emergency Management Agency, FEMA
09.2004 - 01.2023
- Assisted clients in understanding available resources and services to enhance their well-being.
- Participated in intake assessments to gather client information and identify needs.
- Provided support during case management processes to ensure adherence to disaster programs.
- Provided additional information about other community organizations to facilitate access to essential services for clients.
- Maintained accurate documentation of client interactions and service delivery records.
- Engaged in training sessions to improve knowledge of human services programs and policies.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Trained volunteers in various capacities, enhancing overall program impact through expanded service offerings.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Participated in trainings and seminars to improve skills set and knowledge.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
Manager
Servipool
03.1987 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Diploma -
NRI Bookkeeping And Accounting
Washington DC03-1997
No Degree - Basics of Psychology
University of North Texas
Denton, TX08-1996
Skills
- Clear and concise communication
- Performing client needs analysis
- Effective interviewing techniques
- Cultural awareness
Timeline
Human Services Specialist
Federal Emergency Management Agency, FEMA
09.2004 - 01.2023
Manager
Servipool
03.1987 - 03.2022
Diploma -
NRI Bookkeeping And Accounting
No Degree - Basics of Psychology
University of North Texas
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