Wanda Reyes
Bronx,United States
Summary
Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self motivated, proficient with computers. Looking to boost and enhance my current skills at any given opportunity.
Overview
4
4
years of professional experience
Work History
Medical Front Desk
Kamelhar Pulmonary Medicine
04.2023 - Current
- Greeted patients upon arrival and verified necessary paperwork was completed accurately.
- Provided administrative support to medical staff, including scheduling appointments and managing patient records.
- Assisted in the front office with filing, faxing, photocopying and other clerical duties.
- Responded to patient inquiries regarding insurance coverage and billing matters.
- Collected co-payments from patients at time of service.
- Answered multi-line phone system, routed calls appropriately and took messages as needed.
- Verified patient information for accuracy in electronic health records system.
- Checked in patients, updated demographic information and collected co-pays and fees as required.
- Prepared charts for upcoming appointments by retrieving lab results, x-rays and other documents from previous visits.
- Ensured that all HIPAA requirements were met when handling confidential patient information.
- Coordinated with physicians' offices to ensure accurate transfer of medical records between facilities.
- Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
- Scheduled follow up appointments for patients who had been seen previously.
- Provided customer service assistance to help resolve any issues that arose during check-in or checkout processes.
- Called patients to confirm scheduled appointments and obtain additional details.
Physical Therapy Receptionist
360 MD Medical
11.2022 - 04.2023
- Organized medical supply inventories for the department including ordering replenishments when needed.
- Created weekly schedules for physical therapists based on availability of staff members.
- Assisted with scheduling meetings between patients and physical therapists according to established protocols.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Straightened up waiting room to maintain neat and organized space.
- Routed laboratory or diagnostic results to appropriate staff.
Pharmacy Cashier
Z Stop Drugs
01.2021 - 01.2023
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Processed payments accurately using cash registers and credit card machines.
- Provided accurate change for transactions and balanced the daily till at the end of each shift.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Verified patient information to ensure accuracy of prescriptions filled.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Answered phone calls from customers regarding product availability and pricing information.
- Organized returned items according to store policy and restocked them on shelves accordingly.
- Tracked inventory levels regularly to ensure adequate stock was available for sale.
- Assisted customers with locating specific items within the store.
- Operated computer systems to enter customer orders into the system.
- Monitored expiration dates on products stored in the pharmacy area.
- Participated in team meetings to discuss new initiatives or changes in processes.
- Processed credit card, OTC and cash payments with electronic computer system
- Built and maintained productive relationships with employees.
Education
Graduate -
High School Of Graphic Communication Arts
New York, NYSkills
- Great Team Member
- Computer Proficiency
- Persuasive Communicator
- Ability to remain calm under pressure
- Positive Attitude
- Fluent in English & Spanish
- Practice Fusion
- Athena Health
Timeline
Medical Front Desk
Kamelhar Pulmonary Medicine
04.2023 - Current
Physical Therapy Receptionist
360 MD Medical
11.2022 - 04.2023
Pharmacy Cashier
Z Stop Drugs
01.2021 - 01.2023
Graduate -
High School Of Graphic Communication Arts
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