Wanda Rodriguez
Port Charlotte,FL
Summary
Adept at navigating the complexities of logistics and dispatch management, I leveraged my expertise in Microsoft Excel and stress tolerance to enhance operational efficiency at FIRST AND LAST LOGISTICS. My leadership fostered a team-driven environment, achieving significant improvements in customer satisfaction and workflow optimization. Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Transit Dispatcher
Charlotte County Board of County Commissioners
03.2024 - Current
- Communicated with drivers and personnel to coordinate timely transportation to client's.
- Dispatching, routing, and tracking of multiple fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled pickups and drop offs according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer transportation needs, changes and reservations and entering new addresses and locations into the system and verifying the locations and addresses are correct by using geo coding software.
- Provided customers with information on products and services.
Dispatch Manager
FIRST AND LAST LOGISTICS
04.2021 - 12.2023
- Dispatch and Logistics Coordinating-Coordinate with customers and drivers using a wide variety of systems and programs to ensure that every load is matched with driver and company that has all of the licensing and insurances required by local, state and federal laws and regulations as well as meets the requirements of the customer
- Negotiate transportation rates on a load by load basis, based on current fuel prices, mileage, tolls and other various expenses, commodity, and differences of regulations and requirements depending on location
- Permits as required for particular loads
- Managing licensing, certifications, and permitting for client in accordance with all Federal and State laws, regulations, guidelines and mandates
- As well as ensuring the client and any other persons remain in compliance with these items as it pertains to their ICC authority
- All of the above are subject to changes due to commodity and government or industry change
- Customer service handling all issues including, but not limited to errors, issues, complaints, or grievances as well as any other issues or items regarding anything from pick up or delivery time location or detention time, issues regarding tracking or routing or any special requirements the load may have that the driver would need to comply with
- Data entry of a wide range of information, including but not limited to carrier packets, rate confirmations, taxes, log books, and any other miscellaneous items the client requires
- Invoicing can consist of administrative fees, licensing fees, taxes, and other expenses including fuel, repairs, tolls, State and Government fees and taxes, and Federal DOT audits
- Trouble shooting any complications or problems the client or driver may encounter by assessing the situation and circumstance to determine the best course of action for the particular situation or the best solution by utilizing many different resources and techniques
- Routing and scheduling loads, returns, and other details associated with the client's business needs
- Accommodating the driver's need (their schedule, comfortability, and other factors) the shipper and receiver requirements and stipulations (pick up and deliver times, early or late pick up or delivery, tarping hazmat or any other specialty requirements), as well as the profitability on a case to case basis taking the fuel rates, tolls, regulations, laws, and industry variations into consideration
Business Owner
INDEPENDENT LOGISTICS GROUP
07.2008 - 03.2021
- Dispatch and Logistics Coordinating-Coordinate with customers and drivers using a wide variety of systems and programs to ensure that every load is matched with driver and company that has all of the licensing and insurances required by local, state and federal laws and regulations as well as meets the requirements of the customer
- Negotiate transportation rates on a load by load basis, based on current fuel prices, mileage, tolls and other various expenses, commodity, and differences of regulations and requirements depending on location
- Permits as required for particular loads
- Managing licensing, certifications, and permitting for client in accordance with all Federal and State laws, regulations, guidelines and mandates
- As well as ensuring the client and any other persons remain in compliance with these items as it pertains to their ICC authority
- All of the above are subject to changes due to commodity and government or industry change
- Customer service handling all issues including, but not limited to errors, issues, complaints, or grievances as well as any other issues or items regarding anything from pick up or delivery time location or detention time, issues regarding tracking or routing or any special requirements the load may have that the driver would need to comply with
- Data entry of a wide range of information, including but not limited to carrier packets, rate confirmations, taxes, log books, and any other miscellaneous items the client requires
- Invoicing can consist of administrative fees, licensing fees, taxes, and other expenses including fuel, repairs, tolls, State and Government fees and taxes, and Federal DOT audits
- Trouble shooting any complications or problems the client or driver may encounter by assessing the situation and circumstance to determine the best course of action for the particular situation or the best solution by utilizing many different resources and techniques
- Routing and scheduling loads, returns, and other details associated with the client's business needs
- Accommodating the driver's need (their schedule, comfortability, and other factors) the shipper and receiver requirements and stipulations (pick up and deliver times, early or late pick up or delivery, tarping hazmat or any other specialty requirements), as well as the profitability on a case to case basis taking the fuel rates, tolls, regulations, laws, and industry variations into consideration
- Maintained a professional and efficient work environment by consistently encouraging a clear and respectful line of communication to cultivate a team that values and operates on a foundation of integrity, compassion, and professional excellence
Education
HIGH SCHOOL DIPLOMA - REQUIRED
FORT MYERS SENIOR HIGH
Fort Myers, FL06.1976
Skills
- Logistics
- Management
- Bookkeeping
- Business Management
- Accounting
- Data entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- HIPAA
- Microsoft Excel
- Office management
- Computer skills
- Customer service
- Microsoft Office
- Project management
- Organizational skills
- Data Entry
Certification
Driver's License, 09/01/19, 08/31/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Public Transit Dispatcher
Charlotte County Board of County Commissioners
03.2024 - Current
Dispatch Manager
FIRST AND LAST LOGISTICS
04.2021 - 12.2023
Business Owner
INDEPENDENT LOGISTICS GROUP
07.2008 - 03.2021
Driver's License, 09/01/19, 08/31/25
HIGH SCHOOL DIPLOMA - REQUIRED
FORT MYERS SENIOR HIGH
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