Wanda Rodriguez
Houston,TX
Summary
Dynamic Customer Service Representative with extensive experience at Sprouts Farmer Market, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while delivering exceptional service, ensuring customer satisfaction and fostering long-term relationships. Skilled in data entry and customer relations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sprouts Farmer Market
04.2020 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Private Client
02.2008 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Madisosn Falls High
Houston, TX03-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
Timeline
Customer Service Representative
Sprouts Farmer Market
04.2020 - 06.2024
Customer Service Representative
Private Client
02.2008 - 03.2019
High School Diploma -
Madisosn Falls High
Similar Profiles
Sofia Vega CardenasSofia Vega Cardenas
Cashier at Sprouts Farmer MarketCashier at Sprouts Farmer Market
Lilo TelloLilo Tello
Head Cashier & Senior In-Store Shopper at Sprouts Farmer MarketHead Cashier & Senior In-Store Shopper at Sprouts Farmer Market
Tyler HughesTyler Hughes
Assistant Produce Manager at Sprouts Farmer MarketAssistant Produce Manager at Sprouts Farmer Market