Wanda Santiago

Responsibility are:

• Provided excellent customer service to patients and medical staff.
• Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
• Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
• Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
• Maintained confidential health information according to state and federal regulations.
• Verified patient insurance eligibility and entered patient information into system.

• Licensed Realtor for residential properties
• Began Wanda's Signature Homes
• Provide listing consultations for sellers and buyers consultations, open houses, marketing.

• Began in 2014 as Full time Environmental Services Tech Lead- Supervisory role managing environmental department
• Transferred to Northwestern Medical Delnor in 2016 as a patient access coordinator for the Northwest region
• Duties include scheduling, interpreting, billing, referrals for patients
• Continually lead department in required goals and responsibilities in providing patient services excellence.

• Began as a supervisor and promoted to Manager overseeing 30 Employees and 3 Buildings for Caterpillar in Joliet, Illinois
• Responsibilities included, payroll, site inspections, hiring, accountability of employees, terminations if necessary
• Task management, performance plans, processing and training of new hires.

• Customer service representative, because of my strong bilingual skills, I was assigned to Spanish Customers dealing with orders, supplies, deliveries, and billing questions
• Volunteered for marketing department and was involved in marketing for local sports teams.

• Responsible for processing mortgage loan applications for three loan offices
• Obtaining credit approvals and partial underwriting before submitting loans for approval.

• Legal assistant for Attorney Ramon Flores
• Typing and filing all court documents, assisting customers with bilingual questions, clearing real estate property titles before closings.