Wanda Scott
Macon,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Licensed Inside Sales Representative
Allstate
06.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Specialist/ Sales- Service
Progressive
08.2023 - 04.2024
- Handled inquiries or transactions for single or multiple lines of businesses
- Shared expertise and pertinent information to ensure appropriate insurance coverage
- Assisted customers in enrolling in auto, boat, motorcycle, and RV insurance
- Assisted customers in reinstating policies
- Advised customers about other products that would best fit their needs
Consultant/Services
Progressive
01.2022 - 04.2024
- Company Overview: Remote
- Handled inquiries and transactions for single or multiple lines of business and states
- Added and deleted vehicles, drivers, and coverage from existing policies
- Processed cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems
- Educated customers on Progressive’s products and services
- Used software applications to track, gather information, and answer inquiries
Internet ERS/Glass Representative II
GEICO
01.2018 - 11.2021
- Company Overview: Macon, GA
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Provided exceptional customer service both verbally and in writing for glass claims
- Balanced various incoming request from customers/vendors through variety of queues
- Maintained high level of quality for work output and accurate call handling
- Macon, GA
ERS Dispatcher
GEICO
10.2015 - 01.2018
- Company Overview: Macon, GA
- Carried out day-to-day duties accurately and efficiently
- Used Microsoft Word and other software tools to create documents and other communications
- Maintained energy and enthusiasm in a fast-paced environment
- Assisted customers in obtaining help when there were issues with their vehicle, such as locating and dispatching locksmiths or tow trucks
- Macon, GA
Patient Account Specialist III
Navicent Health Medical Center
04.2006 - 10.2015
- Company Overview: Macon, GA
- Utilized computer programs to create invoices, letters, and other documents
- Maintained office inventory and organized supplies for efficiency and expected needs
- Greeted all customers professionally and timely upon entering hospital
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Macon, GA
Education
High School Diploma -
Southwest High School
Macon, GA05.1984
Skills
- Policy Sales
- Insurance Knowledge
- Systems and software programs/ Windows
- Problem solving strength
- Call Center
- Remote Work
- Multitasking
- Customer Relations
- Exceptional customer service
- Upselling and Cross Selling
- Customer Relationship Building
License
Property and casualty license
Timeline
Licensed Inside Sales Representative
Allstate
06.2024 - Current
Specialist/ Sales- Service
Progressive
08.2023 - 04.2024
Consultant/Services
Progressive
01.2022 - 04.2024
Internet ERS/Glass Representative II
GEICO
01.2018 - 11.2021
ERS Dispatcher
GEICO
10.2015 - 01.2018
Patient Account Specialist III
Navicent Health Medical Center
04.2006 - 10.2015
High School Diploma -
Southwest High School
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