Wanda Scurry
Baltimore,MD
Summary
Dynamic and reliable professional with a clean driving record and extensive customer service experience at Amazon and Uber. Proven ability to optimize routes and enhance customer satisfaction through effective communication and relationship building. Skilled in time management and problem-solving, consistently delivering timely and safe transportation services.
Overview
24
24
years of professional experience
Work History
Driver
Amazon an Uber
01.2020 - 11.2024
- Navigated routes efficiently to ensure timely deliveries across varied locations.
- Conducted vehicle inspections and maintained cleanliness to uphold safety standards.
- Provided excellent customer service during pickups and drop-offs, enhancing customer satisfaction.
- Utilized GPS technology for route optimization, reducing travel time and fuel consumption.
- Monitored delivery schedules and adjusted routes in real-time based on traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Manager
McDonald's
Baltimore, MD
01.2001 - 03.2004
- Led team members to maintain compliance with quality standards and operational procedures.
- Streamlined workflow processes, enhancing efficiency in high-volume service environments.
- Trained new employees on company policies and customer service protocols, improving team performance.
- Coordinated inventory management,
- Managed and motivated employees to be productive and engaged in work.
Housekeeper
Peace Garden
01.2021 - 05.2021
- Cleaned and sanitized assigned areas ensuring high standards of hygiene and safety.
- Operated cleaning equipment effectively, maintaining functionality and safety protocols.
- Assisted in inventory management, tracking supplies to ensure adequate stock levels.
- Responded promptly to guest requests, enhancing overall satisfaction and comfort.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
Cashier
Gabriel Brothers
03.2019 - 01.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and refund transactions accurately to ensure financial integrity.
- Trained new staff on register operations and customer service protocols effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeper
Mid-Atlantic Regional Maintenance Center
04.2004 - 10.2019
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Conducted routine inspections of facilities, identifying maintenance needs for timely resolution.
- Trained new staff on cleaning procedures and safety standards to ensure consistency.
- Implemented waste reduction strategies, contributing to environmentally friendly practices within the facility.
- Adhered to professional house cleaning checklist.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Cleaned and sanitized assigned areas ensuring high standards of hygiene and safety.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma - General Study
Annapolis Senior High
Annapolis, MO06.1989
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
Flexible schedule
Loading and unloading
Equipment operation
Relationship building
Customer rapport
Timeline
Housekeeper
Peace Garden
01.2021 - 05.2021
Driver
Amazon an Uber
01.2020 - 11.2024
Cashier
Gabriel Brothers
03.2019 - 01.2020
Housekeeper
Mid-Atlantic Regional Maintenance Center
04.2004 - 10.2019
Manager
McDonald's
01.2001 - 03.2004
High School Diploma - General Study
Annapolis Senior High