Wanda Shreffler
Elyria,OH
Summary
Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
2026
2026
years of professional experience
Work History
RN Case Manager
Progressive Quality Care Dba Serenity Hospice
08.2022 - 08.2025
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
Director of Nursing
Pearlview Care Center
10.2020 - 05.2022
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Identified department issues to recommend corrective actions.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
RN Supervisor
Pearlview Care Center
09.2016 - 03.2022
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Facilitated smooth transitions of care for patients between departments or facilities by maintaining clear communication channels with all stakeholders involved.
RN Floor Nurse
Marietta Memorial Hospital
2009 - 02.2015
- Utilized medical software to document nursing assessments, treatments, medications and discharge instructions.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better self-management.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Delivered treatments and direct nursing care according to physicians' orders in ICU environment.
- Achieved high levels of patient satisfaction through empathetic communication, addressing concerns promptly, and involving patients in decision-making processes.
- Mentored new nurses, offering guidance on best practices and fostering a supportive learning environment within the critical care setting.
- Provided expert clinical judgment during rapidly evolving situations, initiating appropriate interventions to maximize patient outcomes.
- Served as a trusted resource for colleagues seeking guidance on complex clinical situations, offering evidence-based recommendations and expertise gained from years of experience in critical care nursing.
- Supported family members during challenging times, offering emotional support, resources, and clear explanations of complex medical conditions to alleviate anxieties surrounding the critical care experience.
RN, Critical Care
Cleveland Clinic Main Campus
12.2002 - 2010
- Increased efficiency of unit operations by collaborating with staff to streamline processes and optimize resources.
- Implemented individualized care plans based on thorough assessment data, regularly evaluating plan effectiveness and adjusting as needed to promote optimal recovery trajectories.
- Consistently received positive feedback from patients and their families for providing exceptional bedside manner, compassionate support, and clear communication throughout the critical care journey.
- Facilitated seamless transitions between departments by coordinating patient transfers and maintaining open lines of communication with other healthcare professionals.
- Improved patient outcomes by implementing evidence-based practices and providing high-quality care in critical situations.
- Maintained up-to-date knowledge on advancements in critical care nursing through continuing education opportunities and professional affiliations.
- Developed cultural competence through collaboration with diverse patient populations, ensuring that language barriers or cultural differences did not impede the delivery of high-quality care.
- Upheld regulatory compliance standards through diligent record-keeping practices, ensuring accurate documentation of medication administration, vital signs tracking, intervention implementation, and patient progress notes.
- Enhanced the overall quality of patient care by actively participating in unit-based committees and contributing valuable insights on best practices and policy development.
- Enhanced interdisciplinary communication through comprehensive documentation, ensuring accuracy and timely information sharing among team members.
- Promoted patient safety by adhering to strict infection control protocols and actively monitoring for potential complications.
- Collaborated closely with multidisciplinary teams, fostering strong relationships to ensure comprehensive patient care in a critical care setting.
- Demonstrated flexibility in adapting to fluctuating workloads while maintaining a calm demeanor under pressure, effectively managing multiple priorities simultaneously.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Administered medications and treatments as ordered by physician.
- Provided targeted care and treatment to cardiac/open heart patients.
Education
Nursing
Ohio University
Athens, OH08-2013
Associate of Science - Nursing
Lorain County Community College
Elyria, OH12-2001
High School Diploma -
Union Grove High School
Union Grove, WI06-1971
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Clinical assessment
- Quality improvement
- Palliative care
- Cultural history
- Critical thinking
- Compassionate and caring
- Interdisciplinary collaboration
- Training staff
- Wound care
- Strong clinical judgment
- Documentation
- Accurate documentation
- Patient and family advocacy
- Patient care assessment
- Direct patient care
- Microsoft office
- CPR/AED
- Preventive healthcare
- Blood draw and sample collection
- EMR / EHR
- Infection control
- Vitals monitoring
- Treatment plan modification
- Medication and IV administration
- Nursing performance assessment
- Diabetes management
- Tracheostomy care
- Student precepting
- Certified in CPR/AED
- Advanced cardiovascular life support (ACLS)
- Trauma nursing core course
- Insulin medication assistance
- Treatment preparation
Timeline
RN Case Manager
Progressive Quality Care Dba Serenity Hospice
08.2022 - 08.2025
Director of Nursing
Pearlview Care Center
10.2020 - 05.2022
RN Supervisor
Pearlview Care Center
09.2016 - 03.2022
RN, Critical Care
Cleveland Clinic Main Campus
12.2002 - 2010
RN Floor Nurse
Marietta Memorial Hospital
2009 - 02.2015
Nursing
Ohio University
Associate of Science - Nursing
Lorain County Community College
High School Diploma -
Union Grove High School
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