Summary
Overview
Work History
Education
Skills
References
Timeline
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Wanda Smith

McDonough,GA

Summary

Hardworking, dedicated Lead patient transport seeking a challenging supervisor role aiming to contribute my strong leadership, organizational, and communication skills to effectively coordinate patient transport services, while driving productivity and fostering a positive team environment within the transport department

Overview

13
13
years of professional experience

Work History

Lead Patient Transport

Piedmont Henry Hospital
McDonough, GA
08.2022 - Current
  • Coordinates day-to-day activities of the Patient Transport Team
  • Maintains a safe work environment and culture, promoting excellent customer care.
  • Deploys patient transporters throughout the hospital.
  • Acquires and maintains equipment and supplies
  • Maintains real-time contact with patient care units and resource service centers to facilitate efficient patient flow through the system.
  • Ensures Central Transport team performs patient transfers utilizing the appropriate technique

Front End Team Leader

Walmart
Austell, GA
12.2020 - 08.2022
  • Maintained a clean and organized front end by properly handling claims, and returns, zoning the area, and arranging and organizing merchandise/supplies.
  • Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
  • Supervised a team of 5 to 30 associates in the area of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.
  • Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.
  • Assist with Cashier training, balance Customer traffic across the front end, conduct register audits, maintain front-end keys, and coordinate cashier meals and breaks.

Senior Direct Support Professional

Catholic Charities
Timonium , MD
07.2011 - 06.2020
  • Provide direct care to those with intellectual and developmental disabilities
  • Perform personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation. medical monitoring and health-related tasks.
  • Administer medications according to the guidelines
  • Aid in the development of behavioral plans
  • Document all observations and daily progress notes
  • Plans meals, shopping for groceries, preparing and serving food /meals, feeding and clean-up
  • Support residents while maintaining a healthy and safe environment
  • Transport and accompany individuals to appointments, outings, and shopping.

Education

High School Diploma -

Aberdeen High School
Aberdeen, MD
06-1999

Skills

  • Patient care
  • Customer Service
  • CPR
  • BLS
  • ADL Support
  • Patient Observation
  • Medical Equipment Operation
  • Communication
  • Teamwork
  • Organizational skills
  • Behavioral management

References

References available upon request.

Timeline

Lead Patient Transport

Piedmont Henry Hospital
08.2022 - Current

Front End Team Leader

Walmart
12.2020 - 08.2022

Senior Direct Support Professional

Catholic Charities
07.2011 - 06.2020

High School Diploma -

Aberdeen High School

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Wanda Smith