Wanda Smith
United States Air Force Reserve
Douglasville,GA
Summary
Dynamic Sales and Service Associate at USPS with proven expertise in payment processing and conflict resolution. Enhanced customer satisfaction through effective communication and meticulous attention to detail, consistently exceeding service delivery goals. Recognized for strong teamwork and the ability to manage high-volume transactions efficiently.
Work History
Intelligence Analyst
- Assisted customers with postage, mail services, and package acceptance using USPS retail procedures.
- Processed transactions accurately through point-of-sale systems and maintained balanced cash handling.
- Sorted incoming and outgoing mail to support timely distribution and delivery preparation.
- Explained postal rates, regulations, and service options to resolve customer inquiries efficiently.
- Prepared labels, forms, and shipping documentation for domestic and international mailings.
- Maintained organized service counters, supply inventory, and lobby areas for smooth daily operations.
- Supported coworkers by managing customer flow and prioritizing service during high-volume periods.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Managed client accounts by updating information and processing transactions accurately.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
Sales and Service Assiciate
- Assisted customers with postage, mail services, and package acceptance using USPS retail procedures.
- Processed transactions accurately through point-of-sale systems and maintained balanced cash handling.
- Sorted incoming and outgoing mail to support timely distribution and delivery preparation.
- Explained postal rates, regulations, and service options to resolve customer inquiries efficiently.
- Prepared labels, forms, and shipping documentation for domestic and international mailings.
- Maintained organized service counters, supply inventory, and lobby areas for smooth daily operations.
- Supported coworkers by managing customer flow and prioritizing service during high-volume periods.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Managed client accounts by updating information and processing transactions accurately.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
Education
Bachelor of Science - Psycholigy
- Graduated Cum Laude
Skills
POS experience
Point-of-sales systems
Payment processing
Service delivery excellence
Client assistance
Conflict resolution
Complaint handling
Service improvement
Attention to detail
Data entry
Multitasking and organization
Team collaboration
Excellent communication
Listening skills
Timeline
Sales and Service Assiciate
United States Postal Service, USPS
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Intelligence Analyst
United States Air Force Reserve
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Fayetteville State University
Bachelor of Science from Psycholigy
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