WANDA STEVENS
Tempe,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Funding Representative
Santander Consumer USA
02.2021 - Current
- Review and fund all approved consumer loan applications processed through the Direct or Indirect channels with focus on enhancing the total member experience.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicate with clients and customers to gather, provide and share updated information on products and services.
- Ensuring all loan closing documents are completed properly; coordinate closing preference with member (i.e. branch, mail, electronically, etc.)
- Partner with credit department and other departments to make sure dealer and customers requirements are aligned with the approval terms in contract.
- Assist department in working aged list, verification of employment, customer interviews, calculate income when necessary.
- Completing evaluations and seminars regarding over funding department such as internal policies and regulations updates through SanLearn Tool.
Early Stage Collections Agent
Santander Consumer USA
10.2019 - 01.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
BBA - ADMINISTARTION
UNIVERSITY OF SACRED HEART
SAN JUAN PUERTO RICO06.1989
Skills
- Detail Orientation
- Communication
- Client Service
- Customer Relations
- Sales Expertise
- Call Center
- Negotiation
- Account Management
Accomplishments
Early Stage Collections Agent Employee of the month September 2020
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Funding Representative
Santander Consumer USA
02.2021 - Current
Early Stage Collections Agent
Santander Consumer USA
10.2019 - 01.2021
BBA - ADMINISTARTION
UNIVERSITY OF SACRED HEART
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