Summary
Overview
Work History
Education
Skills
Timeline
Generic
Wanda Stevens

Wanda Stevens

Data Entry, Typing
Dew Moines,IA

Summary

Dynamic customer service professional with extensive experience at S P Plus, excelling in cash handling and fostering customer loyalty. Proven ability to enhance guest satisfaction through efficient transaction processing and conflict resolution. Recognized for meticulous attention to detail and a strong work ethic, consistently achieving high standards in fast-paced environments.

Overview

35
35
years of professional experience

Work History

Cashier

S P Plus
12.2010 - 10.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced shopping experience, provided product information and location assistance.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.

Housekeeping Cleaner

April
07.2018 - 08.2020
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
  • Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
  • Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.

Opex Operator/ Data Entry

Cds Solutions Group
08.1998 - 12.2003
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Bartender

Eastgate Lounge
08.1989 - 05.2001
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

None - Office

DMACC
Des Moines, IA
05.2012

Skills

Customer service

Timeline

Housekeeping Cleaner

April
07.2018 - 08.2020

Cashier

S P Plus
12.2010 - 10.2024

Opex Operator/ Data Entry

Cds Solutions Group
08.1998 - 12.2003

Bartender

Eastgate Lounge
08.1989 - 05.2001

None - Office

DMACC

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Wanda StevensData Entry, Typing