Wanda Stong
Cherry Valley,AR
Summary
Accomplished Owner/Operator Truck Driver at A & W Trucking, I enhanced operational efficiency and customer satisfaction through meticulous route planning and effective communication. Skilled in DOT Compliance and fostering strong professional relationships, I consistently ensured safety and timely deliveries, contributing to a notable increase in client rapport and operational coordination.
Overview
46
46
years of professional experience
Work History
Owner/Operator Truck Driver
A & W Trucking
03.1999 - 09.2022
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Hospitality Worker
Termont Hotel
05.1988 - 03.1992
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Identified and resolved customer complaints concerning food or lodging.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
Assistant Manager
Pathway Financial Bank
03.1977 - 06.1983
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Applied Business - Business Administration And Management
Intuition Of Financial Education
Chicago, IL04.1990
High School Diploma -
CVY
Chicago, IL06.1972
Skills
- DOT Compliance
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Self-motivation and discipline
- Accident prevention strategies
- Paperwork coordination
- Logbook management
- Organizational abilities
- Route Planning
- Hazardous Materials Handling
- Freight documentation mastery
- Strong Work Ethic
- Safe Driving
- Class A Commercial Driver's License
Timeline
Owner/Operator Truck Driver
A & W Trucking
03.1999 - 09.2022
Hospitality Worker
Termont Hotel
05.1988 - 03.1992
Assistant Manager
Pathway Financial Bank
03.1977 - 06.1983
Associate of Applied Business - Business Administration And Management
Intuition Of Financial Education
High School Diploma -
CVY
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