Wanda Styles

• Recipient of multiple 'Associate of the Quarter' awards for outstanding Customer Service, 2015, 2018, 2020, 2022 and 2024
• Provides excellent support by engaging and interacting with all customers
• Implements special projects, creating visual displays to highlight seasonal merchandise
• Managed returns, exchanges and refunds in accordance with store policy.
• Eight years training employees other store locations, such as coaching, leadership and motivation to help employees advance to a higher level.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Possess strong leadership, communication, and relationship skills with quests and collages
• Responsible for greeting guests, finding available tables, organizing seating for groups with special requirements
• Monitored and operated dining rooms to always ensure high quality expectations to business standards
• Ability to handle multiple tasks simultaneously, organizational, and time-management skills
• Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Provided analytical support and data to help identify opportunities for customer satisfaction improvements
• Answered calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Demonstrated the desire to make customer's travel not only superior but memorable
• Worked well in a team environment, connected with customers via phone to create an experience where customers feel valued
• Effective listened quickly identifies and taken ownership to issues to make quality decisions, sell travel related services, credit cards vendor partner products
• Demonstrated strong verbal and written communication skills
• Flexibility in a fast-paced environment, and the ability to learn, connect, care, and react passionately.
• Developed strong client relationships through consistent communication and attentive service.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Processed a broad range of personnel activities including accessions, separations, position and pay
• Responsibilities for talent acquisition, employees on and off-boarding, performance, and compensation management
• Effectively communicated and interacted with fellow team members, answered incoming phone calls (directing and delivering messages)
• Coordinated exit interview process and completed necessary paperwork, checked references for applicants, assisted employees and members as appropriate
• File HR paperwork and documents into appropriate employee files, convert paper files to electronic files
• Create new employees' files, prepared new employee files with accurate documents to allow thorough processes
• Verified 1-9 documentation, confirmed employment eligibility through E-Verify for all new hires
• Submitted online investigation requests and assist with new employee background checks
• Coordinated all general orientation programs for new employees.
• Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.

UPS, Corporate Pricing-Sr. Administrative Assistant

UPS, Corporate Marketing CRM Strategy

UPS, CSC-National Customer Service Representative

UPS, Payroll- Payroll Processor

• Prioritized and managed multiple tasks including contract implementations, addendums, bid preparation, contract extensions, and shippers list maintenance
• Generated data for analysis; ran queries by parent, bid and shipper numbers, edited reports for management team
• Audited contracts and addendums to Private Equity/Retail Accounts for accuracy to ensure incentives are applied appropriately, based on negotiations
• Sustained positive relationships cross-functionally and across different levels to ensure cooperation
• Proposed solutions to management team to resolve system-wide issues and possible shipping disruptions
• Converted data for over 200 associations into pivot tables to generate a digestible report on royalty payments
• Developed sales collateral, pricing, positioning strategies and trade show giveaways to build brand awareness
• Created and executed marketing plans and components including Landing pages, Web Enrollment forms, Direct mail, Telesales Brochures, Print Ads, E-mail, and Customer Q & A Flyers for trade shows
• Coordinated Special Project for U.S Master's Golf Tournament, 2006 and 2007.
• Replaced customers' damaged and lost merchandise to maintain customer retention
• Addressed customer inquiries: billing discrepancies: invoice adjustments to improve customer satisfaction
• Up-charged customers on UPS systems including: CampusShip, WorldShip, and Internet Ship, to increase revenue and streamline shipping processes
• Processed payroll for multi-state employees, ensure accurate calculations of wages, deductions, and taxes using payroll software
• Demonstrated the ability to respond to payroll questions, maintained compliance with contractual guidelines of payroll/deductions
• Audited various reports to ensure over 1,000 employees records to ensure accuracy
• Implemented W-4, direct deposits, and garnishments
• Processed claims to arrange for pick up and inspection, shared shipping guidelines to prevent increased claims for lost and damaged packages.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance. Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.