Wanda Styles
Stone Mountain
Summary
Dynamic professional with over 20 years of experience in logistics and retail, specializing in the integration of administrative functions, recruitment events, trade shows, vendor relations, and human resources. Proven ability to leverage account management skills to drive positive outcomes and enhance operational efficiency. Results-oriented with strong sales acumen and a commitment to delivering exceptional customer service. Eager to transition diverse skill sets into the hospitality sector to foster growth and success.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sales Associate Part-time
HomeGoods Stores
07.2015 - Current
- Recipient of multiple 'Associate of the Quarter' awards for outstanding Customer Service and teamwork 2015, 2018, 2020, 2022 and 2024
- Superior communicator and organizational skills with attention to detail
- Competent of multi-tasking, able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors and possesses excellent customer service skills
- Cross-trained to work multiple areas of the store, travel to other store locations to coach, lead, motivate associates to succeed and preparation for store visits
Customer Service Expert
Marriott International
01.2023 - 10.2023
- Possess strong leadership, communication skills with quests/collages. Ability to handle multiple tasks simultaneously/Time management
- Monitored and operated dining rooms to always ensure high quality expectations to business standards to all guests and parties. Promoted superior guest concerns, demonstrated empathy and resolving problems swiftly
Reservations Agent
Delta Airlines
02.2022 - 11.2022
- Answered calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
- Demonstrated the desire to make customer's travel not only superior but memorable
- Effectively listened quickly to identify and taken ownership to issues to make quality decisions, sell travel related services, credit cards vendor partner products
- Flexibility in a fast-paced environment, and the ability to learn, connect, care, and react passionately
Various Positions
UPS
09.1988 - 01.2020
- UPS, Corporate Pricing-Sr. Specialist / Sr. Administrative Assistant / Marketing CRM Strategy
- UPS, CSC-National Customer Service Representative
- UPS, Payroll - Payroll Processor
- Prioritized and managed multiple tasks including contract implementations, addendums, bid preparation, contract extensions, and shippers list maintenance
- Generated data for analysis; ran queries by parent, bid and shipper numbers, edited reports for management team
- Audited contracts and addendums to Private Equity/Retail Accounts for accuracy to ensure incentives are applied appropriately, based on negotiations
- Proposed solutions to management team to resolve system-wide issues and possible shipping disruptions
- Converted data for over 200 associations into pivot tables to generate a digestible report on royalty payments
- Developed sales collateral, pricing, positioning strategies and trade show giveaways to build brand awareness
- Created and executed marketing plans and components including Landing pages, Web Enrollment forms, Direct mail, Telesales Brochures, Print Ads, E-mail, and Customer Q & A Flyers for trade shows
- Coordinated Special Project for U.S Master's Golf Tournament, 2006 and 2007. Replaced customer’s damaged/lost merchandise to maintain customer retention
- Addressed customer inquiries: billing discrepancies: invoice adjustments to improve customer satisfaction
- Up-charged customers on UPS systems including: CampusShip, WorldShip, and Internet to increase revenue and streamline shipping processes
- Processed payroll for over 1,000 multi-state employees to ensure accurate calculations of wages, deductions, and taxes using payroll software. Implemented W-4, direct deposits, and garnishments
- Demonstrated the ability to respond to payroll questions, maintained compliance with contractual guidelines of payroll/deductions
- Processed claims to arrange for pick up and inspection, shared shipping guidelines to prevent increased claims for lost and damaged packages.
Education
Bachelor of Fine Arts - Interior Design
The Art Institute of Atlanta
Atlanta, GAAssociate of Science - Business
Shorter University
Atlanta, GASkills
- Analytical reasoning
- Effective leadership
- Deadline adherence
- Experienced with MS Office applications
- Effective problem resolution
- SharePoint collaboration tools
Certification
First Aid Training and CPR Training
Timeline
Customer Service Expert
Marriott International
01.2023 - 10.2023
Reservations Agent
Delta Airlines
02.2022 - 11.2022
Sales Associate Part-time
HomeGoods Stores
07.2015 - Current
Various Positions
UPS
09.1988 - 01.2020
Bachelor of Fine Arts - Interior Design
The Art Institute of Atlanta
Associate of Science - Business
Shorter University
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