WANDA THOMPSON
Wilkes-Barre,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Commonwealth of Nanticok
Dr. Goldberg
Nanticoke, PA
01.2015 - 09.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Created badges for temporary personnel who entered the building on a daily basis.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Receptionist
Dr. Hiscox
Wilkes-Barre, PA
06.2007 - 03.2014
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Education
Associate of Science - Human Services
Luzerne County Community College
Nanticoke, PA01-2025
Skills
- Task Prioritization
- Conflict Resolution
- Problem resolution
- Time Management
- Calm under pressure
- Planning
- Microsoft Word
- Clerical support
- First Aid/CPR
- Decision-Making
- Organizational Skills
Timeline
Commonwealth of Nanticok
Dr. Goldberg
01.2015 - 09.2024
Receptionist
Dr. Hiscox
06.2007 - 03.2014
Associate of Science - Human Services
Luzerne County Community College
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