Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Torres

Miami Gardens,FL

Summary

Dynamic customer service professional with a proven track record at Caremax Medical Centers, excelling in problem resolution and communication. Recognized for enhancing customer satisfaction and loyalty through effective conflict management. Adaptable and detail-oriented, skilled in multitasking and maintaining professionalism under pressure while supporting team success.

Overview

13
13
years of professional experience

Work History

DHG Medical Group

Customer Service Department
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Sterile Processing Technician

Aventura Hospital
05.2025 - 05.2025
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.

Customer Service Representative

Caremax Medical Centers
06.2012 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Sterile Processing -

Concorde Career College
Miramar, FL

Diploma - Medical Assistant

Florida National University
Hialeah, FL
06.1995

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Sterile Processing Technician

Aventura Hospital
05.2025 - 05.2025

DHG Medical Group

Customer Service Department
01.2024 - Current

Customer Service Representative

Caremax Medical Centers
06.2012 - 01.2024

Sterile Processing -

Concorde Career College

Diploma - Medical Assistant

Florida National University
Wanda Torres