Dynamic customer service professional with a proven track record at Caremax Medical Centers, excelling in problem resolution and communication. Recognized for enhancing customer satisfaction and loyalty through effective conflict management. Adaptable and detail-oriented, skilled in multitasking and maintaining professionalism under pressure while supporting team success.
Overview
13
13
years of professional experience
Work History
DHG Medical Group
Customer Service Department
01.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Sterile Processing Technician
Aventura Hospital
05.2025 - 05.2025
Wrapped trays, instrument packs, and sets.
Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Customer Service Representative
Caremax Medical Centers
06.2012 - 01.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.