Wanda Walker
Zeeland,MI
Summary
Proven team player with a track record of enhancing customer satisfaction at Culver's Restaurant through exceptional service and a positive attitude. Skilled in cash handling and fostering teamwork, I significantly contributed to streamlining service delivery and improving efficiency. My ability to train new staff and manage front-of-house operations demonstrates a commitment to excellence and results. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Experience Banking position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Team Member
Culver's Restaurant
01.2023 - 06.2024
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Demonstrated adaptability in handling diverse tasks including cashiering responsibilities when required.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Ensured prompt response time for attending guest needs while working on multiple tables simultaneously.
- Streamlined order taking process by utilizing point-of-sale systems effectively, leading to faster order processing times.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Retail Merchandiser
SAS Retail Services
08.2022 - 01.2023
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Education
High School Diploma -
Hudsonville High School
Hudsonville, MI06.1991
Skills
Customer Service
Positive Attitude
Teamwork and Collaboration
Attention to Detail
Following Instructions
Problem-Solving
Cash Handling
Cleaning
Workplace Safety
Money Handling
Computer Skills
Training and mentoring
Additional Information
I have 20 years of experience in customer service/retail.
Timeline
Team Member
Culver's Restaurant
01.2023 - 06.2024
Retail Merchandiser
SAS Retail Services
08.2022 - 01.2023
High School Diploma -
Hudsonville High School
Similar Profiles
Jaiden ReedJaiden Reed
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Zachary PokorneyZachary Pokorney
Assistant Manager at Culver's RestaurantAssistant Manager at Culver's Restaurant
Lukas MurphyLukas Murphy
Restaurant Team Member at Culver's RestaurantRestaurant Team Member at Culver's Restaurant
Lynnayah FleischmanLynnayah Fleischman
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Allison MulderAllison Mulder
Paraprofessional at Black River Public SchoolParaprofessional at Black River Public School