Wanda Williams
Greensboro,NC
Summary
An energetic and dedicated Management Professional with seasoned expertise in areas including organizational oversight, operations, recruiting, employee relations, and human resources. Extensive experience cultivating professional networking relationships within our community, and highly adept at providing exceptional leadership and customer service.
Overview
25
25
years of professional experience
Work History
Home Care Director
PACE of the Triad
Greensboro, NC
02.2021 - Current
- Provide Oversight to Community Partner Agencies to assist with staffing
- Grow the Agency while maintaining good customer experience.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated and maintained relationships to promote positive work culture.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed policies and procedures to ensure compliance with corporate standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assessed employee performance against established benchmarks or targets.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Director of Home Care
Well-Spring Solutions
Greensboro, NC
01.2020 - 01.2021
- Oversaw agency operations with specific attention to scheduling and human resources
- Provided training and guidance to maximize use of Generations database
- Assisted in set up and training of Electronic Visit Verification (EVV) required by the State for caregiver documentation
- Streamlined caregiver evaluation process to meet human resource guidelines.
Office Manager
Personal Care Inc.
Greensboro, NC
01.2019 - 01.2020
- Managed all aspects of human resources and client services
- Fully redesigned orientation documentation for caregivers to allow for greater efficiency
- Updated Client care plan to meet State requirements
- Designed and created flyers and employment ads on no fee job boards.
Agency Director
Angel Hands Home Care
Greensboro, NC
01.2012 - 01.2019
- Provided leadership and management operations of agency.
- Developed successful marketing and advertising campaigns to promote agency.
- Created policies that addressed challenges associated with service delivery models.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established procedures for managing client complaints in a timely manner.
- Ensured compliance with federal, state, and local laws governing the organization's activities.
- Administered, directed and coordinated agency activities.
- Maintained records of all official documents pertaining to the agency's operations.
- Oversaw staff recruitment, hiring, and training processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated relationships with local community organizations to establish partnerships.
QA Manager
Angel Hands Home Care
Greensboro, NC
01.2008 - 01.2012
- Responsible for quality assurance agency-wide to meet State regulations.
- Processing time and task records for payroll and state requirements.
- Assisting with HR coordination and Orientation.
- Processing of Staff and Client Files to comply with state regulations.
Service Coordinator
Hearthside Homecare, LLC
Greensboro, NC
07.2007 - 01.2008
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- All aspects of Human Resources.
- Scheduling and coordinating Home Care services.
Manager of Client Services
Senior Solutions Worldwide, Inc.
Saratoga, NC
01.2003 - 01.2007
Residents Director
The Crossings at Saratoga Springs, formally Altera Sterling House
01.1999 - 01.2003
Education
Associates Degree - Paul Smith’s College of Arts and Sciences Hotel and Restaurant Management
Skills
- Leadership / Management
- Human Resources / Employee Relations
- Networking / Community Engagement
- Critical Thinking / Problem Solving
- Solid Computer Skills
- Exceptional Customer Service
- Operations Management
- Financial Administration
- Staff Coordination
- Employee Relations
- Human Resources
- Meeting Facilitation
- Business Administration
- Staff Management
- Staff Development
Affiliations
- Greensboro Housing Authority PCC, 2016 – 2022
- Triad Retirement Living Association, 2014 – 2019
- Goodwill Business Advisory Council, 2015 – 2019
- Greensboro Medical and Dental Managers, 2021-2023
Volunteer Experience
- Career Development Professional Volunteer, Greensboro, NC, 2017-Present
- Women’s Resource Center, Greensboro, NC, 2009 - Present
- Greensboro Christian Church, Greensboro, NC, 2009 – 2023
- Unity Christian Church, Greensboro, NC 2023-Present
- Lake Townsend Yacht Club, Browns Summit, NC, 2009 – 2018
- The Temple Community Church, Reidsville, NC
- Soul Saving Station Church, Saratoga Springs, NY
- Girl Scouts of America, Greensboro, NC
- Girl Scouts of America, Saratoga Springs, NY
References
References available upon request.
Timeline
Home Care Director
PACE of the Triad
02.2021 - Current
Assistant Director of Home Care
Well-Spring Solutions
01.2020 - 01.2021
Office Manager
Personal Care Inc.
01.2019 - 01.2020
Agency Director
Angel Hands Home Care
01.2012 - 01.2019
QA Manager
Angel Hands Home Care
01.2008 - 01.2012
Service Coordinator
Hearthside Homecare, LLC
07.2007 - 01.2008
Manager of Client Services
Senior Solutions Worldwide, Inc.
01.2003 - 01.2007
Residents Director
The Crossings at Saratoga Springs, formally Altera Sterling House
01.1999 - 01.2003
Associates Degree - Paul Smith’s College of Arts and Sciences Hotel and Restaurant Management
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