WANDA E GRICE
Summary
SME Subject Matter Expert, 20 years experiences in the following fields: Postal Management, Logistics, Supply, Property, Employee Accountability,, Billeting, Operations, Logistics Coordinator, Administrative, OCNs,TCNs,LNs Subcontractors Supervisor, (SOP)Standard Operations Procedures Analyst ,Military Liaison, Document/ Inventory Control, Management, Supervisor, Vision/Mission, Fire Safety Marshall, Staff Scheduling, Payroll, Microsoft office, Spreadsheets, Federal Postal System and the US Military Postal Mailroom Inspector, Depositor, Ledgers, Processor, HR Human Resource Experience, Transportations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Postal Supervisor
Vectrus Systems
10.2021 - 10.2023
- Managed schedules, Approved Leave requests, PTO, vacation, Emergency and accountability for over 30 employees
- Trained new team members by relaying information on company procedures and safety requirements
- Developed monthly and daily production output plans on customer service and financial reports
- Process all Pro-grade and Retro-grade mail at APO
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Verify mail pieces on incoming mail manifest
- Prepare outgoing mail manifest
- Separate registered and accountable mail from ordinary mail
- Open mailbags and letter trays
- Sort mail by authorized APOs or assigned units
- Conduct unit mail call(UMC)
- Perform Directory Service function, forward mail to appropriate destinations using Standard Pouching and Routing
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Instructions (SPRINT) and Consolidated Air Massing and Labeling Scheme (CAMALS)
- Used Theater Unit Locator List (TULLS) locator
- Complied with safe operating practices and assessed operational procedures against best practices.
- Supervised contractor work processes and adherence to project schedule.
- Perform Postal Supply functions
- Manage stocks, inventory, and order/receive supplies for assigned postal facility
- Retrieve mail from USPS mail drop-boxes located on base installations for dispatch
- Receipt outgoing official mail from base installation mail section
- Operate Postal Finance equipment
- Retail Software System (RSS) and Pitney Bowes)
- Provide customer services to authorized patrons, for postal services
- Secure mail truck, staged overnight with lock and seal, to prevent from tampering.
- Assisted customers in determining proper postal service to align with individual needs
Operations Coordinator
FEDEX Ground
09.2021 - 12.2021
- Applied performance data to evaluate and improve operations, while targeting current business conditions and forecast needs
- Reviewed financial reports each day
- Investigate investigated accounting staff to keep records accurate
- Monitored employee productivity while optimizing procedures to reduce costs
- Monitor day-to-day operations over 10 locations
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Mediated contracts with outside providers to bolster customer service and reduce costs
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Provided direction and guidance to internal teams in order to achieve targets
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Postal Site Manager
WorldWide Language Resources Inc,
11.2011 - 03.2021
- Managed several post offices
- Managed 40 personnel in Finance, Redirect, Register Mail, Accountable Mail, letter sort, Operations and Mail call
- Provide outstanding customer service to all branches of Military, coalition Forces, Department of Defense, Department of State
- Manual (DMM)Domestic Mail Manual
- Manual (IMM) International Mail Manual
- Submitted daily and weekly consumer reports to management to maintain accountability of profits made and tasks completed
- Reviewed and Approved Human Resource Functions, Leave, PTO, vacation, Emergency Leave
- Accountability SITREP
- OCNs Supervisor, Instructor
- Daily Reports
- Developed/Trained employees on Finance with IRT, 123 chart and COPE function Disk/Copying, AICs open and close reports, Accountable mail using, AMPS, Redirect using TULLS, CAMALS consolidate Air Massing and Labeling Scheme Dispatching, Pitching and Mail call
- Participated on evaluation teams, providing support and assistance by reviewing case files.
- Reviewing HR program performance management, training, awards and bonuses to ensure effectiveness, efficiency, and compliance with program requirements.
- Conducted interviews of hiring and training new employees, gathering information for best candidate.
- Assisting OPM lead evaluators with agency evaluation program activities (e.g., meetings with external agency staff; evaluation/ accountability program support)..
- Maintained records and logs of work performed and materials and equipment used.
- Trained Module 285, class to Military, Department of Defense, Department of State, Collations and all Contractors
- Prepared (SOP)Standard Operating Procedures, on using and understanding meaning of each postal form and its entirety required from Mail Manual 4525.6M to become Mail Clerk
- Provided (Q C) Quality Control Checked on each unit and contractors Tri-walls, to reassure that all parcels are following all procedures and guideline
- Introduce postal manual, 4525-6M, (SOPs) Standard Operating Procedures, (IMM)International Mail and (DMM) Domestic
- Delegated assignments based on USPS individual team members to accomplish goal
- Provided general office administration, including correspondence, filing and spreadsheet development.
Logistics Coordinator of Operations/ Billeting
Kellogg Brown & Root
01.2008 - 11.2011
- Directorate of Logistics (DOL) developing logistical plans, policies, and procedures necessary for supporting logistics areas of MHE, supply, transportation, maintenance, and services
- Processed several necessary reports daily, including Sensitive Items Reports, Log SITREP Reports,,Absentee Report
- Assigned Total Asset Reports, Log Reports, Ice Repots, Internal Fleet Repots, Electrical Reliability Report, and Safety Bulletin
- Supervised and Escorted OCNs, TCNs, and LNs to complete work order, clear bulletin for the Military housing and sanitation.
- Completed Transportation Placard Renewal Forms to access Embassy, and other local Bases in Iraq
- Vehicle Inventory Logs, for MHE department on daily basis
- Managed Director of Logistics Office Quality Circle Meetings
- Recommended and coordinates logistics support structure to perform logistics functions of project
- Coordinated interface between logistics functions such as transportation, maintenance, MHE and warehousing to ensure efficient , timely, and cost effectiveness
- Prepared and edited supply requisitions for corrections
- Issued and receipt of supplies
- Performed material-handling duties using Property Book Unit Supply enhanced (PBUSE)
- Improved operations through consistent hard work and dedication
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Information Management Division
Department Of Defense, Eisenhower Army Medical Center
05.2000 - 12.2008
- Worked several areas at Patient/ Clients needs Information Desk
- Postal, Medical Supply, Records, Employee Accountability
- Accepted and delivered packages
- Verified medical products
- Checked delivery totals to keep system records current and accurate
- Processed incoming and outgoing mail, specialty mail, accountable certify mail and official mail distribution
- Review all official mail entering United States Postal System (USPS)
- Packaging and presorting in compliance with requirements of USPS Domestic mail manual 4525-6M
- Operated variety of office equipment to include computers, printers, facsimile machines, Scanner and copiers
- Trained Warriors/ Transition Soldiers for mail handlers, operate personal computers, using Microsoft office, prepare daily and monthly postal reports, while maintaining complete audit trails of all postal documents
Education
Master of Business Administration/ Management - Business Administration Management
Crown University
Bradenton, FL2002
Bachelor of Business Administration/Management - Business Administration/Management
Crown University
Bradenton, FL1990
Skills
- Active Listening
- Annual Performance Reviews
- Logistics Ordering/Shipping
- Process Leave Request
- Shipping/Packaging
- Supervisor/Management
- Personnel Accountability
- Human Resource/Payroll
- Daily Status Reports
- OCNs, TCNs and LN Supervisor
- Administrative Support
- Customer Satisfaction
- Timesheets Approval
- Pre-Employment Screening
- Postal Quality Instructor
- Mail Processing
- Employment Recordkeeping
- Operational policies knowledge
- Organization and Time Management
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
Accomplishments
Managed team of 40 staff members successfully to accomplish company goal. Achieved Excellence Performance. Completing postal mission with accuracy/ efficiency for over 10 years. Directed operations over 7000 Military members, Coalitions, DoD, DoS and Contractors. Processed 2,000.000 million pounds of mail yearly. Promoted to Postal Supervisor within 2 weeks of employment. Documented and resolved conflict
Certification
Postal Service Certification: 2022
Vectrus University - Kuwait
Six Sigma Black Belt : 2021
Sigma Institute University - Atlanta, GA
Postal Frontline Management: 2011
Kellogg Brown & Root University - Iraq/ Afghanistan
Additional Information
I'm dedicate, enthusiastic, friendly, loyal, transparent, truly motivative individual who has the ambition to succeed. Attentive, detail oriented, work efficiently, as an unaccompanied employee. A disciplined team player, committed to supporting in achieving objectives through superior performance and skills Results-driven, comprehensive and resourceful with professional demeanor. Strengths in improvising interest and experienced Postal, Human Resource, Medical Logistics, Billeting, Document Control, Finance and Customer Service. Received several accolades on work performance, recognition awards, honorary coins.
Timeline
Postal Supervisor
Vectrus Systems
10.2021 - 10.2023
Operations Coordinator
FEDEX Ground
09.2021 - 12.2021
Postal Site Manager
WorldWide Language Resources Inc,
11.2011 - 03.2021
Logistics Coordinator of Operations/ Billeting
Kellogg Brown & Root
01.2008 - 11.2011
Information Management Division
Department Of Defense, Eisenhower Army Medical Center
05.2000 - 12.2008
Master of Business Administration/ Management - Business Administration Management
Crown University
Bachelor of Business Administration/Management - Business Administration/Management
Crown University
Postal Service Certification: 2022
Vectrus University - Kuwait
Six Sigma Black Belt : 2021
Sigma Institute University - Atlanta, GA
Postal Frontline Management: 2011
Kellogg Brown & Root University - Iraq/ Afghanistan
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