Summary
Overview
Work History
Education
Skills
Timeline
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Wanda J. Richardson

Martinez,GA

Summary

Goal-oriented manager with distinguished experience in banking industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 40+year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Accomplished Sales Manager offering 20 years of experience developing and maximizing Retail Banking Sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Substitute Teacher position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Market Retail Sales Manager

Southstate Bank
06.2003 - 12.2007
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning more than 10%.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy with more than 13 branches and coached tellers, new account reps assistant managers and managers
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Trained team members in successful strategies to meet operational and sales targets
  • Mentored team members to enhance professional development and accountability in workplace
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs

Retail Sales Manager

Southtrust Bank
03.2000 - 06.2003
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained more than 75 team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Facilitated business by implementing practical networking techniques.

Floating Staff Replacement

First Union Bank
07.1997 - 02.2000
  • Followed protocols to enhance protection and maintain safe work environment.
  • Replaced employees on vacation, out sick, LOA to maintain smooth operations in branch and execute superior customer service. Covered 15 branch locations. Replaced Managers, assistant managers, New Account Representatives, Teller Managers, tellers.
  • Monitored production to determine adherence to schedule and minimize delays.
  • Maintained organized work area for efficient work flow.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Executive Assistant (to The) Principal

Aramco School
03.1985 - 03.1997
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Used advanced software to prepare documents, reports, and presentations.
  • Facilitated training and onboarding for incoming office staff.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Interacted and assisted 30 + teachers, counselors, substitute teachers, 490 students and custodial staff
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Wrote reports, executive summaries and newsletters.

Education

Associate of Science - Business Administration And Management

American Institute of Banking
Augusta, GA

High School Diploma -

Evans High School
Evans, GA

Skills

  • Promotions and Specials
  • Inventory Management
  • Visual Merchandising
  • Financial Reporting
  • Store Opening and Closing
  • Training and Mentoring
  • Sales Strategy Implementation
  • Sales Team Leadership
  • Customer Service
  • Strategic Planning
  • Scheduling Employees
  • Coaching and Mentoring
  • Team Building
  • Team Supervision
  • Employee Performance Management
  • Staff Development
  • Staff Scheduling
  • Management
  • Driven Work Ethic
  • Sales Coaching
  • Sales Forecasting
  • Critical Thinking
  • Sales Strategy Development
  • Customer Engagement
  • Productivity Maximization

Timeline

Market Retail Sales Manager

Southstate Bank
06.2003 - 12.2007

Retail Sales Manager

Southtrust Bank
03.2000 - 06.2003

Floating Staff Replacement

First Union Bank
07.1997 - 02.2000

Executive Assistant (to The) Principal

Aramco School
03.1985 - 03.1997

Associate of Science - Business Administration And Management

American Institute of Banking

High School Diploma -

Evans High School

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Wanda J. Richardson