Summary
Overview
Work History
Education
Skills
Timeline
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Wanda K. Clark

Wyoming ,MI

Summary

Labor Relations Specialist with extensive experience at the United States Postal Service proficient in negotiation and employee relations. Mastered grievance handling and labor law leading to a significant reduction in arbitration needs. Skilled in fostering cross-functional collaboration and mentoring driving positive outcomes and enhancing labor-management relationships. Dedicated to reinforcing company policies for handling performance and behavioral issues. good research dispute resolution and solution development skills.

Overview

29
29
years of professional experience

Work History

Labor Relations Specialist

United States Postal Service
03.2022 - Current
  • Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
  • Advised management on best practices in employee relations, fostering a positive work environment.
  • Negotiated successful settlements of disputes through mediation, arbitration, or other alternative dispute resolution methods.
  • Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Participated in labor-management meetings to discuss labor issues.
  • Provided expertise on labor and employment laws to help employers make more effective decisions.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.

Maintenance Supervisor

United States Postal Service
08.2019 - 03.2022
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Supervised 20+ employees and scheduled shifts.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
  • Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Created and maintained daily and weekly reports for upper management.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.

Mail Processing Supervisor

United States Postal Service
08.2017 - 08.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.

Customer Service Supervisor

United States Postal Service
09.2015 - 08.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Researched and corrected customer concerns to promote company loyalty.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created, prepared, and delivered reports to various departments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed bi-weekly payroll for 100+ employees.

City Letter Carrier

United States Postal Service
07.1995 - 09.2015
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Planned and cased mail in sequence of delivery for designated route.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Delivered packages and mail to business and people in local area.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Distributed mail on foot to residences and businesses, delivering to approximately 500+ customers per shift.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Handled mail and packages with care to prevent damage during delivery.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Education

MBA - Human Resources Management

Davenport University
Dearborn, MI

BBA - Office Administration

Davenport University
Dearborn, MI

Associate of Arts - Business Administration

Wayne County Community College
Detroit, MI

Skills

  • Negotiation expertise
  • Leadership Qualities
  • Teamwork capabilities
  • Employee Relations
  • Grievance handling
  • Labor law knowledge
  • Workplace Safety
  • Disciplinary action management
  • Case analysis
  • Coaching and Mentoring
  • Diversity and Inclusion
  • Training development
  • HR background
  • Cross-Functional Collaboration
  • Research proficiency
  • Labor negotiation
  • Management collaboration
  • Arbitration preparation
  • Policy Interpretation
  • Grievance management
  • Business Correspondence Writing

Timeline

Labor Relations Specialist

United States Postal Service
03.2022 - Current

Maintenance Supervisor

United States Postal Service
08.2019 - 03.2022

Mail Processing Supervisor

United States Postal Service
08.2017 - 08.2019

Customer Service Supervisor

United States Postal Service
09.2015 - 08.2017

City Letter Carrier

United States Postal Service
07.1995 - 09.2015

MBA - Human Resources Management

Davenport University

BBA - Office Administration

Davenport University

Associate of Arts - Business Administration

Wayne County Community College

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Wanda K. Clark