Wanda (Katie) Prock
Morgan’s Point Resort,TX
Summary
Highly skilled Locator with background in utility line identification, surveying, and mapping. Strive for excellence in every search and mapping challenge encountered. Hardworking Utility Locator with proven experience working with various job equipment. Dedicated to timely and accurate work and adept at sticking to deadlines in harsh working conditions and following directions. Precision-driven Locator Technician known for productivity and efficient task completion. Excel in underground utility locating, signal processing techniques, and damage prevention measures. Strong analytical skills, problem-solving abilities, and effective communication ensure success in providing accurate location services and promoting safety on job sites.
Overview
15
15
years of professional experience
Work History
Locator Tech 2
Heath Consultants
Farmers Branch, TX
02.2022 - Current
- Verified map accuracy through aerial photography, GPS devices, and surveying equipment.
- Identified discrepancies between physical features and existing map representations.
- Adhered to strict safety protocols during fieldwork in remote locations.
- Provided technical support and guidance to colleagues for locator activities.
- Collaborated with clients to ensure timely fulfillment of their requirements.
- Trained new locators on industry-specific software and operational tools.
- Mapped utility lines and marked areas for future reference purposes.
- Responded promptly to emergencies following illegal excavations, ensuring effective remediation.
Quality Assurance Analyst, VOC Analyst
Humana Medicare (Teleperformance)
Killeen, USA
11.2017 - 02.2022
- Previously customer service representative, answered patient insurance benefit QA, started authorizations, referrals, Tier exceptions, provided claims, expedited appeals, enrollment information, billing, provided excellent professional customer service with communication to providers for approvals, managed high call volume with tact and professionalism promoted to VOC analyst with advancement in communication skills and quality assurance claims.
- Quality Assurance Analyst prepared correct reports timely for communication of senior management and clients.
- Monitor calls of advocates to ensure quality assurance and HIPAA were met in the upmost compliance with policy guidelines, assured and evaluated necessary quality implements to measure specific outcomes.
In Home Assistant
Girling Health Care
Temple, USA
11.2011 - 01.2018
- Supported patients by providing housekeeping and laundry services, assistance in ADL’s, IDL’s, provided personal services such as household requirements, teaching use of assistive devices, teaching and training on nutrition, cleanliness and housekeeping.
- Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards, protecting the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Personal Assistant
First Baptist Church
Belton, USA
07.2010 - 09.2011
- Managed housekeeping duties, floor prep for facility, ordered and maintained inventory for facility.
- Established work ethics with customer service skills and self-discipline.
Education
General Education -
Temple College
Temple, TXSkills
- Openness to feedback
- Customer service expertise
- Documentation management
- Accounts payable and receivable
- File paperwork and maintain records
- Work under pressure
- Microsoft Office proficiency
- Data integrity assurance
- Map verification and utility mapping
- Safety compliance and emergency response
- Client collaboration and employee training
- Communication skills and quality assurance
- Attention to detail and time management
- Infrastructure mapping and utility locating
- GPS navigation and utility marking
- Damage prevention strategies
- Public safety awareness
Background
- Strong understanding of complex utility blueprints and site plans coupled with precise execution of practices to avoid damage to underground infrastructure. Demonstrated success in using advanced locating equipment for accuracy and efficiency. Proven ability to work under pressure while maintaining safety standards. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Resourceful Locator known for high productivity and efficient task completion. Specialize in underground utility mapping, precision equipment handling, and data interpretation to ensure accurate location services. Excel in time management, problem-solving, and communication skills, making it easier to navigate complex projects with multiple stakeholders.
References
References available upon request.
Timeline
Locator Tech 2
Heath Consultants
02.2022 - Current
Quality Assurance Analyst, VOC Analyst
Humana Medicare (Teleperformance)
11.2017 - 02.2022
In Home Assistant
Girling Health Care
11.2011 - 01.2018
Personal Assistant
First Baptist Church
07.2010 - 09.2011
General Education -
Temple College
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