Wandaliz Morales Rodriguez
East Norriton,PA
Summary
Accomplished Patient Financial Counselor at Jefferson OB/GYN – Genuardi Maternal Health Center, enhancing patient satisfaction through expert financial counseling and superior customer service. Skilled in insurance verification and HIPAA compliance, I significantly improved client understanding and streamlined payment processes, demonstrating a strong blend of technical proficiency and conflict resolution abilities.
Overview
24
24
years of professional experience
Work History
Patient Financial Counselor
Jefferson OB/GYN – Genuardi Maternal Health Center
01.2013 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital financial policies, procedures and assistance programs
- Trained new staff on filing, phone etiquette and other office duties.
- Translating for Spanish-speaking patients so that they may access care seamlessly
- Processed payments, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Front Office Coordinator
Jefferson OB/GYN – Genuardi Maternal Health Center
01.2009 - 01.2013
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collected payments, processed transactions and updated relevant records. Outlined payment plan documents with patients and collected signatures
- Submit Medical Assistance applications and file appeals on behalf of high-risk patients.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Healthy Beginnings Coordinator
Jefferson OB/GYN – Genuardi Maternal Health Center
01.2006 - 01.2009
- Gathered and organized materials to support operations related to community assistance programs.
- Assisted low-income pregnant people in accessing social services to support them in their pregnancies
- Coordinate care between pregnant people and providers across specialties
- Submit billing forms to the billing department
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Receptionist
Montgomery Family Practice
01.2001 - 01.2006
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
Norristown Area High School
Norristown, PASkills
- Medicaid knowledge
- Financial Counseling
- Insurance Verification
- Patient Registration
- Payment Collection
- HIPAA Compliance
- Conflict Resolution
- Customer Service
- Data entry proficiency
- Filing and data archiving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Financial Counselor
Jefferson OB/GYN – Genuardi Maternal Health Center
01.2013 - Current
Front Office Coordinator
Jefferson OB/GYN – Genuardi Maternal Health Center
01.2009 - 01.2013
Healthy Beginnings Coordinator
Jefferson OB/GYN – Genuardi Maternal Health Center
01.2006 - 01.2009
Receptionist
Montgomery Family Practice
01.2001 - 01.2006
High School Diploma -
Norristown Area High School
Similar Profiles
Gindy GonzalezGindy Gonzalez
Patient Coordinator at Mount Sinai OB/GYN & MATERNAL FETAL MEDICINEPatient Coordinator at Mount Sinai OB/GYN & MATERNAL FETAL MEDICINE
Maria MunguiaMaria Munguia
Bilingual Customer Service Representative at Seamar OB GYN Community Health CenterBilingual Customer Service Representative at Seamar OB GYN Community Health Center
Valorie CrescenziValorie Crescenzi
Medical Scribe, Surgical Scheduler and Medical Ass at OB/GYN Health Center Of VolusiaMedical Scribe, Surgical Scheduler and Medical Ass at OB/GYN Health Center Of Volusia