Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wandalyn G. Grier

Arlington

Summary

A result-oriented individual with over 20 years of Customer Service and Office Administration experience. Excellent interpersonal skills, work very well with others. Effective communicator, and multi-tasking.

Overview

16
16
years of professional experience

Work History

Customer Care

Co-op Solutions
01.2020 - 04.2024


Worked effectively in fast-paced environments.

Assisted member with credit/debit card services, unlocking cards,

ordering new cards, blocking services on cards

Used critical thinking to break down problems, evaluate solutions and

make decisions.

Case Manager

24-7 Intouch
05.2017 - 12.2017
  • Airbnb Platform
  • Mediated between the Host/Guest for resolution
  • Settled cases (monetary) for both users (Host & Guest)
  • Assisted with user account issues
  • Inbound/Outbound calls
  • Data Entry
  • REASON FOR LEAVING: Relocated to Texas

Dept Mgr

McDonald's Corp
01.2013 - 02.2017
  • Open/Closed Store
  • Managed 40+ employees
  • Created weekly Crew/Manager Schedules, Reports
  • Managed Daily Operations
  • Interim General Manager
  • Daily Deposits
  • REASON FOR LEAVING: New Owners refused to honor medical restrictions

Ofc Mgr

Parker Horizon
10.2010 - 12.2014
  • Daily running of the office
  • Filing, Data Entry
  • Inbound/Outbound calls
  • Assisted in finding sites for student Clinical
  • REASON FOR LEAVING: Went out of business

Order Processor/Compliance

TMG Marketing
10.2008 - 07.2010
  • Processing DSL orders for AT&T and Verizon
  • Created spreadsheets/daily reports of sales/rejected orders
  • Data Entry, Filing
  • Listened in on calls to make sure procedures were being followed
  • REASON FOR LEAVING: Went out of business

Education

Word Processing Certificate - undefined

Mansfield Business School
08.1993

Standard High School Diploma - undefined

George Washington High School
06.1980

Skills

    Customer Service

    Excellent Written and Verbal

    Communication Skills Strong Medical

    Terminology

    Proficient in Microsoft, Word, Suite,

    Excel, Outlook, Onenote, PowerPoint

    Strong Analytical and Account Research

    Skills Excellent Active Listening Skills

    Ability to Demonstrate Patience,

    Empathy and Compassion

    Ability to Navigate Through Multiple

    Systems Inbound and Outbound Calling

    Critical Thinking

    Strong Time Management and

    Prioritization Skills ICD9, CPT, 1CD10

    Coding

    Claims Processing/Insurance Claims

    Review Medicare, Medicare Advantage,

    Medicaid Knowledge Professional

    Telephone Etiquette

    Excellent Attention to Detail

    Conflict Resolution

    Strong Interpersonal Skills

    Customer Relationship Management

    (CRM)

    Data Entry

    Ability to Work Well Under Pressure

    Ability to Meet Work Deadlines

    Strong Problem Solving and Soft Skills

    HIPAA Regulations●

Timeline

Customer Care

Co-op Solutions
01.2020 - 04.2024

Case Manager

24-7 Intouch
05.2017 - 12.2017

Dept Mgr

McDonald's Corp
01.2013 - 02.2017

Ofc Mgr

Parker Horizon
10.2010 - 12.2014

Order Processor/Compliance

TMG Marketing
10.2008 - 07.2010

Word Processing Certificate - undefined

Mansfield Business School

Standard High School Diploma - undefined

George Washington High School
Wandalyn G. Grier