A result-oriented individual with over 20 years of Customer Service and Office Administration experience. Excellent interpersonal skills, work very well with others. Effective communicator, and multi-tasking.
Worked effectively in fast-paced environments.
Assisted member with credit/debit card services, unlocking cards,
ordering new cards, blocking services on cards
Used critical thinking to break down problems, evaluate solutions and
make decisions.
Customer Service
Excellent Written and Verbal
Communication Skills Strong Medical
Terminology
Proficient in Microsoft, Word, Suite,
Excel, Outlook, Onenote, PowerPoint
Strong Analytical and Account Research
Skills Excellent Active Listening Skills
Ability to Demonstrate Patience,
Empathy and Compassion
Ability to Navigate Through Multiple
Systems Inbound and Outbound Calling
Critical Thinking
Strong Time Management and
Prioritization Skills ICD9, CPT, 1CD10
Coding
Claims Processing/Insurance Claims
Review Medicare, Medicare Advantage,
Medicaid Knowledge Professional
Telephone Etiquette
Excellent Attention to Detail
Conflict Resolution
Strong Interpersonal Skills
Customer Relationship Management
(CRM)
Data Entry
Ability to Work Well Under Pressure
Ability to Meet Work Deadlines
Strong Problem Solving and Soft Skills
HIPAA Regulations●