Summary
Overview
Work History
Education
Skills
References
References
Affiliations
Timeline
Generic

Wandalyn Jones

Fayetteville,United States

Summary

Organized Administrator known for high productivity and efficient task completion. Possess specialized skills in database management, customer service, and event coordination. Excel in communication, teamwork, and problem-solving to effectively manage registration processes and support organizational goals.

Overview

13
13
years of professional experience

Work History

Sales and Service Distribution

United States Postal Office
East Fayetteville, NC
02.2022 - Current
  • Performs distribution and a variety of sales and customer support services for products.
  • Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.
  • Executed various sales and customer service tasks at retail window, maintaining inventory of stamps, stamped paper, and other products
  • Aids patrons with clear guidance on store arrangement
  • Monitored retail lines, directed customers to self-service kiosks, utilized mPOS for transactions
  • Highlight special offers and related items through suggestive selling
  • Manages customer transactions and refunds for products and services
  • Assists customers with transactions
  • Sets up, arranges, and replenishes displays to maintain retail lobby appearance
  • Executes regular maintenance on SSKs and mPOS systems
  • Tracks sales floor inventory and records shrinkage
  • Highlighted inventory discrepancies for supervisors
  • Verified presort and bulk mailings of all classifications
  • Checks and sets post postage meters
  • Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms
  • Coordinated the delivery of required mail effectively
  • Sorts mail according to office, branch, or station guidelines
  • Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes
  • Executed passport tasks, such as verifying identification and photographs

Registration Coordinator (Volunteer)

Church of Christ Ladies Lectureship-Retreat
Fayetteville, NC
05.2011 - Current
  • Coordinates registration processes for annual conference that has over 2000+ attendees, ensuring accuracy and completion of all required documents.
  • Developed and implemented strategies to enhance the efficiency of the registration process.
  • Assisted in the design and implementation of new registration software systems.
  • Resolved conflicts with attendees related to registration information and concerns.
  • Responded promptly to inquiries from prospective attendees about registration requirements and deadlines.
  • Instrumental in assisting with pilot registration program to bring in large groups to conference. This program now boosts conference attendance by 60%.
  • Acts as group registration liaison with internal committees to enhance partnerships with group coordinators.
  • Developed, implemented, and managed group registration services, establishing goals, objectives, and procedures.
  • Gather data, compile statistics, and report information to the Conference Director for use at executive-level staff meetings and hotel planning sessions.

US Postal Service
East Fayetteville, NC
02.2016 - 10.2019
  • Sorts outgoing and incoming mail efficiently utilizing appropriate sort programs
  • Rotational duty on loading mail onto automated equipment, culling non-processable items
  • Runs machine reports, clears jams and contacts maintenance for assistance when required
  • Organizes necessary resources to prepare workspace efficiently
  • Worked under supervisors' or expediters' instructions to place sorted mails accurately, ensuring readiness for dispatch
  • Follows established safe work methods, procedures and safety precautions while performing all duties
  • Completed supplementary assignments as required

Brier Creek Integrated Pain & Spine
Fayetteville, NC
10.2013 - 02.2016
  • Managed front desk operations in a high-paced medical facility
  • Maintained consistent practice standards through effective team management
  • Ensured precise submission of timecards across multiple locations
  • Conducted and facilitated interview sessions for recruitment
  • Integrated opportunities for professional development in staff meetings
  • Consistently ensured resolution of staff and patient grievances with utmost professionalism
  • Kept detailed logs of all financial transactions
  • Ensured accuracy in scheduling processes through detail-oriented approaches
  • Managed 10-line phone system with professionalism in healthcare setting

Pain and Laser Center
Fayetteville, NC
03.2012 - 06.2012
  • Served as Interim Office Supervisor at Pain and Laser Center
  • Supervised team of six medical support staff when needed
  • Created a proactive work environment to maintain high employee satisfaction
  • Managed multiple telephone lines for customer service, regulatory insurance administrative forms and patient billing.
  • Provided expertise and training on electronic medical records for a large user base
  • Examined documentation to ensure compliance with requirements
  • Monitored monthly staff adherence to provider peer review standards
  • Conducted weekly OSHA and MDSD training sessions company-wide
  • Served as a Patient Safety Reporting Investigator
  • Implemented effective process improvements for daily operations

Education

Associate of Arts - General Studies

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Attendee registration
  • Meeting facilitation
  • Proactive mindset
  • Appointment Scheduling
  • Team Management
  • Vendor negotiation
  • Critical Thinking
  • Workflow Management
  • Decision-making capabilities
  • Deadline-driven
  • Policy Adherence
  • Results-Oriented

References

  • Rosa, Bell, (Ret)Major, rosahhh@me.com, 770-757-0288, United States Army
  • Sandra, Johnson, Human Resource Manager, sandraj@opsservicesinc.com, 910-583-6449, Operational Services Inc
  • Kelley, Grant, Registered Nurse, kelblaze34@gmail.com, (910) 818-0234, Civilian Personnel Office

References

References available upon request.

Affiliations

  • American Society of Phlebotomy Technicians (ASPT) - Member
  • American Heart Association - Basic Life Soyu

Timeline

Sales and Service Distribution

United States Postal Office
02.2022 - Current

US Postal Service
02.2016 - 10.2019

Brier Creek Integrated Pain & Spine
10.2013 - 02.2016

Pain and Laser Center
03.2012 - 06.2012

Registration Coordinator (Volunteer)

Church of Christ Ladies Lectureship-Retreat
05.2011 - Current

Associate of Arts - General Studies

Fayetteville Technical Community College

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