Wanda M. Thomas
Winston-Salem,NC
Summary
Initiative-taking, Accounting Professional with exceptional people skills, and the ability to work with minimal supervision. Numerous years of outstanding Accounts Receivable experience and gifted with handling complex problems in a challenging environment. Motivated Accountant proficient in MS Office and accounting software.
Overview
18
18
years of professional experience
Work History
Accountant
Tempur Sealy
Trinity, NC
02.2022 - Current
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Created journal entries accurately and timely for month end close processes.
- Performed general ledger reconciliations on a timely basis.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Reconciled intercompany balances and eliminated differences in a timely manner.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Researched customer accounts for any discrepancies or outstanding payments.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
Accounts Receivable Specialist
Rosenthal & Rosenthal Inc
High Point
12.2018 - Current
- Manage an assigned group of clients, with numerous customers
- Assisting clients with day to day transactions, credit adjustments, explaining accounting reasoning for chargeback and credit back entries
- Daily cash application of payments, correction of misapplications, and resolving any discrepancies that arise between the client's and customers
- Processing large volume of payments with minimally errors
- Resolve client/ and customers discrepancies in a timely matter - 24 to 48 hours
- Accomplish end of month/and year closing of books
- Reconcile Top-client report -monthly
- Maintain outstanding oral and written communication with clients
- Solely responsible for payments sent directly to the North Carolina office
- Open incoming mail, scan and recording payments.
Collections Specialist
IBM Global Financial Services-Experis
Winston-Salem
07.2018 - 12.2018
- Responsible for handling Frito-Lay Chain accounts with over $150,000 in annual sales, including Five Below and Barnes & Noble
- Responsible for contacting customers, via email and phone to collect payments for overdue balances, sending reminders and assist with discrepancies
- Maintain on target goals for DCSO, established by company
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Correction of errors that occur during EDI billing
- Resolve customer billing problems and reducing the amount of accounts receivables
- Ability to maintain customer account status information and contact documentation.
Financial Customer Management Coordinator
IBM Global Financial Services-Experis
Winston-Salem
02.2011 - 07.2018
- Responsible for researching PepsiCo's Customer disputes/inquires within set service level agreements and providing root cause resolution including but limited to pricing, missing payments, duplicate payments, and cash misapplications
- Selected to assist the Plano Resolution Team Project
- Promoted from Inbound Customer Service Agent
- Achieved above target metrics processing 7.9 cases per hour with a team target of 4 cases per hour
- Recognized as one of the Teams Top performers
- Tenured Agent, assisting with new team member training and the On-Boarding process
- Maintained above target metrics on Quality Audits overall end of year results of 8
- Solely responsible for retaining the High Dollar Trade portfolio customer disputes
- Supporting the Inbound Call Center as needed, while maintaining above target metrics.
Inbound A/R Customer Service Agent
PepsiCo (Pepsi Bottling Group)
Winston-Salem
07.2006 - 02.2011
- Responsible for managing a large volume of inbound calls to determine appropriate action required to satisfy the needs of external customers and internal business partners
- Achieved individual and team on-target metrics- Calls per hours, Service level, and Call handle time
- Maintained on -target Quality Monitoring scores, recognized for highest score for the month
- Assisted the Team Trainer, working directly with new hires
- Assist with escalated calls on the 2nd tier line, as well as processed emails to customers
- Initial contact with customers, advised of balance due, past due payments needed and collection process to drive Cash flow.
Education
Master's Degree - Forensic Accounting -
Strayer University
01.2020
Bachelor of Art in Business Administration -
Winston-Salem State University
Skills
- 15 years of Accounts Receivable and Customer Service experience
- Generally Accepted Accounting Principles (GAAP)
- MS Office (Word, Excel, PowerPoint, Access and Outlook)
- Systems: Arc Tree, Oracle, Get Paid, C2C, SAPS, and MS Dynamics
- Customer Relations
- ERP Accounting
- Aged Account Reporting
- Account Auditing
- Repayment Negotiations
- Delinquent Account Management
- Financial Planning
- Internal Controls
- A/P and A/R
- Account Monitoring
- Statement Review
- Collections Understanding
- GL Entries
Accomplishments
- Alpha Chi National Honor Society
- Strayer Ambassador
Voice
336 391-5792
Timeline
Accountant
Tempur Sealy
02.2022 - Current
Accounts Receivable Specialist
Rosenthal & Rosenthal Inc
12.2018 - Current
Collections Specialist
IBM Global Financial Services-Experis
07.2018 - 12.2018
Financial Customer Management Coordinator
IBM Global Financial Services-Experis
02.2011 - 07.2018
Inbound A/R Customer Service Agent
PepsiCo (Pepsi Bottling Group)
07.2006 - 02.2011
Master's Degree - Forensic Accounting -
Strayer University
Bachelor of Art in Business Administration -
Winston-Salem State University
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