Wanda R Williams
Laplace,LA
Summary
Reliable employee seeking customer service representative position. Offering excellent communication and good judgment. Experienced customer service representative with over 10+ years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
LCMC (Children's Hospital)
03.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Advocate
Tulane Medical Center
10.2006 - Current
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Managed over 50 calls per day
- Responded to patient concerns and questions with compassionate and knowledgeable service
- Worked effectively with staff from all departments to coordinate resolutions
- Entered details into computer systems and managed database of information
- Educated patients and families on healthcare options and financial support resources
- Educated patients and families on healthcare options and financial support resources.
Education
Associate of Arts - Nursing
Nunez Community College
Chalmette, LA05.2025
Skills
- Helpful and Service-Oriented
- Caring and Empathetic
- Calm and Effective Under Pressure
- Gathering Information from Patients
Timeline
Patient Access Representative
LCMC (Children's Hospital)
03.2022 - Current
Patient Advocate
Tulane Medical Center
10.2006 - Current
Associate of Arts - Nursing
Nunez Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCareer advancementPersonal development programs4-day work weekAccomplishments
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Oversaw caseload of more than 50 patients.
- Implemented improved tracking system to increase efficiency of support.
Quote
Judge a man by his questions rather than his answers.
Voltaire
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