Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Wanda Rachel Harmon

North Las Vegas,NV

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Aquatic Leader

City Of Las Vegas
03.2005 - Current
  • Trained employees on city regulations, policies and assigned duties
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Oversaw day-to-day activities of 60 employees
  • Assisted with new hire processing and existing training programs
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty
  • Worked with colleagues to create new programs and training materials
  • Monitored workflow to improve employee time management and increase productivity
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Helped meet changing demands by recommending improvements to business systems or procedures

  • approve/deny substitution forms submitted by the hourly staff
  • Human Resources liaison
  • Order supplies for first aid kits
  • Conduct monthly Lifeguard inspections
  • Conduct monthly Water Safety Instructor inspections
  • Coordinate the summer Water Polo program for children ages 7-17 years of age. This included setting up practice and competition times and days. Attended practices at 6 city swimming pools if they had a team and ensured all paperwork was submitted in a timely manner for upcoming events
  • Take requests/payment for all birthday party rentals at Garside/Doolittle/Pavilion Swimming Pool
  • Attend private rentals at Garside/Doolittle/Pavilion Pool
  • Put together Pool Manager work plans
  • Work special events during the summer and during the off season
  • Lifeguard and teach swim lessons when needed
  • Oversee and evaluate program/staff of the water exercise program at Pavilion Pool
  • Plan, coordinate and execute all plans for Jr. Lifeguard Camp during the summer months
  • Coordinate Winter Wonderland at Pavilion Pool
  • Coordinate Another Hot Tropical Night at Pavilion Pool
  • Ensure all program related equipment and/or supplies are available to instructors prior to each session start date, rosters are printed and instructors are prepared. Follow up with class rosters to ensure that all students are registered, in the correct class and on the printed roster
  • Review classes/programs/activities with Aquatic Coordinator no less than one week prior to the start date. Advise Aquatic Coordinator of any potential cancelled, combined or postponed classes and reasoning behind any changes
  • Make any and all necessary phone calls to work with customers to merge, combine, transfer, upgrade, credit or refund classes/programs where issues are apparent
  • Worked with After School All Stars to offer free swim lessons to 100 or more children
  • Worked with the Centennial Campaign to offer discounted swim lessons to 500 or more children


Education

Bachelor of Science - Recreational Programming W/ Emphasis On Aquatics

Hampton University
Hampton, VA
05.2003

Skills

  • Emergency Response
  • Accident Prevention
  • Facilities Management
  • Staff Training
  • Guest Relations
  • Marketing and Promotions
  • Team Building
  • Risk Management
  • Team Leadership
  • Conflict Resolution
  • Attention to Detail
  • Coaching and Mentoring
  • Decision Making
  • Good Telephone Etiquette
  • PPE Use
  • Friendly, Positive Attitude
  • Multitasking Abilities

Certification

  • Certified Lifeguard, American Red Cross - 1997 - Present
  • Certified Water Safety Instructor, American Red Cross - 1998 - Present
  • Certified Lifeguard Training Instructor Trainer, American Red Cross - 2000 - Present
  • Certified SCUBA Instructor, Professional Association of Diving Instructors - 2002 - Present


Timeline

Aquatic Leader

City Of Las Vegas
03.2005 - Current

Bachelor of Science - Recreational Programming W/ Emphasis On Aquatics

Hampton University

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Wanda Rachel Harmon