Wandasherie Johnson
Columbus,OH
Summary
An interesting position with a growing company
Professional with experience in customer service and retail environments. Adept in ensuring customer satisfaction through effective communication and problem-solving skills. Strong focus on teamwork, adaptability, and delivering consistent results. Known for reliability, efficiency, and positive attitude in fast-paced settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Starbucks Pickup Courtesy Clerk Drug Gm
Krogers Grocery Store
05.2024 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Independent Travel Agent
InteleTravel
03.2022 - 08.2023
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
Security Guard
Prudential Security
10.2022 - 04.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
Certified trainer/manager
White Castle
02.2021 - 10.2022
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Maintained organization of documents, materials, and equipment.
- Monitored participant workflow and behaviors throughout training process.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Home Health Aide
SPRING HOME CARE
06.2019 - 09.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Custodian/Janitor
Dove Building Services, Inc (health dept)
09.2018 - 03.2019
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Grill Cook
Chipotle Mexican Grill
02.2018 - 09.2018
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
Food Server
McDonalds
05.2017 - 08.2018
- Totaled checks, presented them to customers, and accepted payment for services
- Monitored food preparation and serving techniques to ensure that proper procedures were followed
- Cleaned and sterilized dishes, kitchen utensils and equipment
- Stocked service stations
- Trained other team members and servers in how to take orders and roll silverware and cashing out orders and the menu
- Removed trays and stacked dishes for return to kitchen after meals were finished
- Loaded trays with accessories such as eating utensils, napkins, and condiments
- Prepared food items such as sandwiches, salads, soups, and beverages
- Took food orders and relayed orders to kitchens and serving counters so they can be filled
- Examined trays to ensure that they contained required items
- Carried food, silverware, and linen on trays, and used carts to carry trays
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Dairy Queen Crew Member
Dairy Queen
09.2017 - 01.2018
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Worked at the drive thru and front counter
- Maintained a positive relationship with coworkers
- Maintained area and store cleanliness
- Bussed tables
- Restocked supplies
- Provided customer service with a smile
- Took cash and credit card payments
Panera Bread Associate
Cafe Opener
01.2017 - 05.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Used in-store system to locate inventory and place special orders for customers.
Team Member
Taco Bell
08.2016 - 03.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
Server
Smokey Bones
01.2016 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Prep Cook
Pies and Pints
02.2016 - 07.2016
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Housekeeper
Hyatt
03.2012 - 06.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeping
DAYS INN & SUITES
01.2011 - 04.2013
- Promoted customer-centric culture within the housekeeping department by emphasizing attentive service during inspections.
- Restocked housekeeping supplies to maintain inventory levels and support operational efficiency.
- Oversaw discipline, safety and good housekeeping systems.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
Education
General Studies
Fort Hayes
Columbus, OH06-2010
Skills
- Food Service
- Fast Food
- Food Prep
- Busser
- Host
- Custodial Experience
- Kitchen Experience
- Cleaning Experience
- Serving Experience
- Cash Handling
- Food Production
- Meal Preparation
- Food Safety
- Home Care
- Retail Sales
- POS
- Kitchen Management Experience
- Cooking
- Warehouse experience
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Teamwork and collaboration
- Customer assistance
- Bagging techniques
- Patience and tolerance
- Cart returns
- Guest greeting
- Store cleaning
- Professional appearance
- Stocking shelves
- Money handling
- Product location
- Price checking
- POS system operations
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Starbucks Pickup Courtesy Clerk Drug Gm
Krogers Grocery Store
05.2024 - Current
Security Guard
Prudential Security
10.2022 - 04.2023
Independent Travel Agent
InteleTravel
03.2022 - 08.2023
Certified trainer/manager
White Castle
02.2021 - 10.2022
Home Health Aide
SPRING HOME CARE
06.2019 - 09.2019
Custodian/Janitor
Dove Building Services, Inc (health dept)
09.2018 - 03.2019
Grill Cook
Chipotle Mexican Grill
02.2018 - 09.2018
Dairy Queen Crew Member
Dairy Queen
09.2017 - 01.2018
Food Server
McDonalds
05.2017 - 08.2018
Panera Bread Associate
Cafe Opener
01.2017 - 05.2017
Team Member
Taco Bell
08.2016 - 03.2017
Prep Cook
Pies and Pints
02.2016 - 07.2016
Server
Smokey Bones
01.2016 - 08.2016
Housekeeper
Hyatt
03.2012 - 06.2013
Housekeeping
DAYS INN & SUITES
01.2011 - 04.2013
General Studies
Fort Hayes
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