Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Wanda Warren

Hartsville,sc

Summary

Seasoned professional with a proven track record in guest services management and policy enforcement, notably at The Mantissa. Excelled in auditing procedures, enhancing guest relations, and streamlining reservation management. Demonstrated leadership in training staff and resolving customer complaints efficiently, ensuring operational excellence and compliance. Skilled in both administrative support and direct patient care, showcasing versatility and a commitment to excellence.

Overview

13
13
years of professional experience

Work History

Night Audit Manager

The Mantissa
Hallsville, SC
02.2024 - Current
  • Monitored and maintained accurate records of all transactions, including cash, credit cards and room charges.
  • Ensured compliance with hotel policies and procedures.
  • Performed nightly audit functions in a timely manner to ensure accuracy in reports.
  • Resolved customer complaints in a professional manner.
  • Provided training and guidance to new hires on proper night audit procedures.

CNA

Speltz Home Care
Memphis, TN
04.2022 - 01.2024
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Administrative Assistant

Hays Clearing Services
Memphis , TN
05.2017 - 01.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Administrative Assistant to the Vice President

AWAC
Hamilton , Bermuda
01.2012 - 03.2017
  • Performed quality assurance checks on documents prepared for VP's signature before submission.
  • Greeted and welcomed visitors, guests, and employees in a professional manner.
  • Responded to inquiries from internal and external sources regarding Vice President's schedule.
  • Coordinated travel arrangements including flights, hotels, transportation, itineraries and visas.
  • Organized meetings and conference calls for the Vice President with internal and external stakeholders.
  • Scheduled appointments with clients or other departments as requested by the Vice President.
  • Answered phone calls promptly while maintaining a professional demeanor at all times.

Education

Associate of Science - CNA

Concorde Career College
Memphis TN
02-2020

Associate of Arts - Clerical Studies

Bermuda College
Paget Bermuda
05-1995

High School Diploma -

Bermuda Institute
Southampton Bermuda
05-1988

Skills

  • Policy enforcement
  • Auditing procedures
  • Guest relations
  • Property management systems
  • Reservation management
  • Guest Services Management
  • Reception oversight
  • Letter preparation
  • Mail handling
  • Scheduling
  • Human resource laws
  • Multi-line phone proficiency

Affiliations

  • volunteer with Big Sisters and Big Brothers of America

Timeline

Night Audit Manager

The Mantissa
02.2024 - Current

CNA

Speltz Home Care
04.2022 - 01.2024

Administrative Assistant

Hays Clearing Services
05.2017 - 01.2023

Administrative Assistant to the Vice President

AWAC
01.2012 - 03.2017

Associate of Science - CNA

Concorde Career College

Associate of Arts - Clerical Studies

Bermuda College

High School Diploma -

Bermuda Institute

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Wanda Warren