Wander Carter Adderly
Oakland Park,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and baking at Einstein Bagels. Proven ability to enhance customer satisfaction through quality control and effective communication. Skilled in food safety and sanitation, with a strong commitment to teamwork and waste reduction, ensuring efficient operations and high-quality products.
Overview
2026
2026
years of professional experience
Work History
Baker
Einstein Bagels
09.2021 - Current
- Operated baking equipment to produce fresh bagels and pastries daily.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient usage and ordering supplies as needed.
- Collaborated with team members to streamline production processes for efficiency improvements.
- Monitored baking times and temperatures to ensure product quality and consistency.
- Implemented best practices for waste reduction, optimizing resource utilization in production areas.
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated and maintained bakery equipment, including ovens and mixers.
Customers Service
Honey Baked Ham
11.2018 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager
Touch by An Angel Cleaning Service
2016 - 2020
- Oversaw daily operations, ensuring high-quality cleaning standards and customer satisfaction.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Implemented scheduling software to optimize workforce allocation and improve efficiency.
- Conducted regular quality control inspections, maintaining compliance with health and safety regulations.
- Managed client relationships, addressing concerns promptly to foster loyalty and retention.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Led team meetings to communicate goals, expectations, and provide feedback on performance.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Representative
Emblem Health Insurance
10.2005 - 04.2010
- Assisted customers with inquiries regarding insurance policies and benefits.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Processed claims accurately while adhering to company guidelines and protocols.
- Maintained detailed records of customer interactions in CRM system.
- Collaborated with team members to streamline communication processes for improved efficiency.
- Educated clients on policy options, enhancing understanding and decision-making.
- Conducted follow-up calls to ensure resolution of issues and reinforce client relationships.
- Provided training support for new team members on operational procedures and systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Business Administration
American InterContinental University
Schaumburg, ILBachelor of Arts - Business Administration And Management
Colorado Technical University
Colorado Springs, COSkills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Oven operation
- Adaptive and creative
- Quality control
- Time management
- Opening and closing duties
- Basic math
- Waste reduction
- Stock rotation
- Management
- Team collaboration
- Verbal and written communication
- Food handling standards
- Baking
- Safe knife handling
- Kitchen sanitation management
- Multitasking
- Clear communication
- Critical thinking
- Active learning
- Excellent communication
- Task prioritization
Timeline
Baker
Einstein Bagels
09.2021 - Current
Customers Service
Honey Baked Ham
11.2018 - 04.2023
Customer Service Representative
Emblem Health Insurance
10.2005 - 04.2010
Manager
Touch by An Angel Cleaning Service
2016 - 2020
Bachelor of Arts - Business Administration
American InterContinental University
Bachelor of Arts - Business Administration And Management
Colorado Technical University