Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Wanderlin Arro

Miami,FL

Summary

Dynamic Nurse Ambassador with extensive experience at IQVIA/AbbVie, excelling in patient education and access navigation for specialty therapies. Proven track record in achieving 100% KPI performance, utilizing motivational interviewing to enhance patient adherence. Bilingual in English and Spanish, skilled in healthcare collaboration and compassionate patient care.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Nurse Ambassador/ Clinical Educator

IQVIA/AbbVie
Miami/Fort Lauderdale, FL
03.2013 - Current
  • Delivered in person and virtual, tailored education on specialty biologic therapies across multiple divisions.
  • Provided hands-on assistance with oral, injectable, and infusion product line through in-depth engagements during the education and fulfillment stage.
  • Acted as liaison among patients, healthcare providers, access teams, and specialty pharmacies to expedite therapy initiation.
  • Identified and resolved access challenges, including copay issues, Medicare gaps, and medication delivery delays.
  • Utilized motivational interviewing techniques to enhance patient trust and adherence across various disease states.
  • Represented Miami/West Fort Lauderdale territory for nationwide launch team; served as District Trainer from 2021 to 2022.
  • Collaborated with cross-functional internal teams and engaged in speaker programs and community events.
  • Achieved 100% KPI record for 13 years through effective in-person patient engagement.
  • Uncovered unmet educational needs, and delivered and provided educational resources based on health literacy at all stages of treatment journey.
  • Directly involved in coordinating affordability program enrollment, benefits verification, prior authorization, medical denials/appeals, infusion site of care logistics, infusion pump training, and support.

Clinical Nurse 2

Baptist Health Systems
Miami, FL
01.2008 - 01.2013
  • Delivered care in a Level 3 NICU to premature infants and medically complex newborns.
  • Supported parents and families with medical education, discharge planning, and emotional support.
  • Functioned as Charge Nurse for 1.5 years overseeing peer reviews, mentorship, and staffing.

Clinical Educator (Pfizer Exubera Program)

Innovex Inc.
NJ
01.2007 - 12.2007
  • Delivered educational programming for newly diagnosed diabetes patients and trained providers on inhaled insulin.
  • Represented Pfizer in regional education campaigns and physician office workshops.

Clinical Nurse 2

Abbott/Hospira Worldwide
South Florida
01.2002 - 01.2007
  • Supported sales teams in a clinical liaison role across 200+ accounts with a portfolio of infusion devices, pain management solutions, and monitoring systems.
  • Led in-hospital device conversions, product trials, and protocol development.
  • Achieved Area All-Star Award and exceeded quota in multiple years.

Education

Bachelor of Science - Nursing

University of Miami
Coral Gables, FL
01.1997

Bachelor of Arts -

Florida International University
Miami, FL
01.1995

Skills

  • Patient onboarding and education
  • Rare disease and autoimmune therapy support
  • Access and reimbursement navigation
  • Specialty pharmacy coordination
  • Prior authorization and appeals
  • Motivational interviewing and empowerment
  • Hub services support
  • Field-based patient engagement
  • Biologics and specialty therapeutics
  • Healthcare provider liaison and advocacy
  • Bilingual communication (English/Spanish)
  • HIPAA, FDA, and OIG compliance
  • Data analysis
  • Regulatory compliance
  • KPI management
  • Medication management
  • Healthcare collaboration
  • Team leadership
  • Conflict resolution
  • Compassionate patient care

Certification

  • Certified in RA, AS, Psoriatic Arthritis Treatment Protocols
  • HIPAA & Compliance Training (2024)
  • Motivational Interviewing
  • Cultural Competency
  • Trauma-Informed Care

References

Available upon request.

References

References available upon request.

Timeline

Nurse Ambassador/ Clinical Educator

IQVIA/AbbVie
03.2013 - Current

Clinical Nurse 2

Baptist Health Systems
01.2008 - 01.2013

Clinical Educator (Pfizer Exubera Program)

Innovex Inc.
01.2007 - 12.2007

Clinical Nurse 2

Abbott/Hospira Worldwide
01.2002 - 01.2007

Bachelor of Science - Nursing

University of Miami

Bachelor of Arts -

Florida International University

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Wanderlin Arro