Wandra Singleton-Nkwo
Bridgeport,CT
Summary
Hardworking employee enthusiastic about my experience in the Counseling field and being of service inside and as well outside of office. I am interested in Remote Occupation. I offer strong administrative, relationship-building and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Door Dash Delivery
Self-employeed
10.2022 - Current
- Improved delivery efficiency by optimizing routes and adhering to strict timelines.
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Maintained detailed records of deliveries for company tracking and customer reference purposes.
- Provided exceptional customer service, addressing concerns promptly and effectively to maintain positive relationships.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.
Psychiatric Technician II
Bridgeport Hospital
09.2018 - 10.2021
- Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Charted on each patient daily.
Milieu Counselor
Bridgeport Hospital
11.2017 - 09.2018
- Enhanced therapeutic environment by implementing evidence-based counseling techniques and interventions.
- Supported clients in developing coping skills through individual and group therapy sessions.
- Collaborated with interdisciplinary team to create comprehensive treatment plans tailored to each client''s needs.
- Established rapport and trust with clients, fostering a safe space for open communication and personal growth.
- Assisted clients in identifying triggers and developing healthy responses to reduce instances of crisis situations.
- Conducted comprehensive assessments, utilizing various evaluation tools to determine appropriate level of care for clients.
- Provided crisis intervention services, effectively deescalating tense situations and promoting the safety of all involved parties.
- Facilitated psychoeducational groups on topics such as stress management, anger management, and substance abuse prevention.
- Cultivated a culture of respect within group settings by modeling effective communication techniques and conflict resolution strategies.
- Developed culturally-sensitive interventions, adapting approaches to address diverse client backgrounds and needs effectively.
- Administered clinical assessments under supervision from licensed professionals as needed for diagnosis or treatment planning purposes.
Head Start Teacher
Action For Bridgeport Community Development, Inc
08.2015 - 08.2017
- Increased student participation by implementing interactive and hands-on learning activities.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Enhanced parent-teacher communication by maintaining open lines of communication via newsletters, conferences, and progress reports.
- Promoted social-emotional development in students by incorporating character education lessons into daily curriculum.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Contributed to the school''s continuous improvement efforts by actively participating in faculty meetings, committees, and community outreach events.
- Assessed student progress regularly through formative assessments, adjusting instructional strategies as needed to meet individual needs.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Monitored classroom to verify safe and secure environment.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Substitute Teacher, K-12
Source4Teachers
08.2014 - 08.2015
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Collaborated with colleagues to design interdisciplinary lesson plans, promoting cross-curricular connections for students.
- Assisted in developing IEPs for special needs students, ensuring appropriate accommodations were provided to support their learning goals.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Organized extracurricular events such as field trips and guest speakers, enhancing real-world relevance of course material for students.
- Evaluated student performance regularly using formative assessments, adjusting instruction accordingly to meet diverse learning needs.
- Contributed to school-wide initiatives focused on improving overall student achievement levels and reducing achievement gaps among different groups of learners.
- Supported English language learners by adapting instructional strategies and materials to meet their unique needs within the mainstream classroom setting.
- Acted as a liaison between home and school communities, facilitating open lines of communication to address concerns or celebrate successes related to student progress.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Teacher, Therapist, Tutor
Bridgeport International Academy
01.2012 - 05.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
Vice Principal/Teacher
Home School
08.2000 - 07.2010
- Enhanced school performance by implementing new policies and procedures for student discipline and academic support.
- Managed budget allocations effectively, ensuring adequate funding for instructional materials, equipment, and staff development opportunities.
- Spearheaded successful accreditation reviews by maintaining high standards of compliance with state regulations and industry guidelines.
- Fostered positive relationships with community stakeholders by participating in local events, connecting with business leaders, and collaborating with other schools within the district.
- Monitored academic progress of all students through regular review of assessment data to identify trends and potential areas of growth or concern.
- Championed diversity initiatives in both staffing decisions and curriculum design to create an inclusive learning environment for all students.
- Coordinated extracurricular activities, including clubs and athletic programs, to provide students with a well-rounded educational experience.
- Acted as principal for day-to-day running of school as well as key decision making.
- Oversaw scheduling, orientation and other support areas.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Defined and enforced student academic achievement standards in line with district goals and objectives.
- Maintained records for school, district, state and federal requirements.
- Established instructional practices driven by statistical performance data.
- Cultivated positive relationships between community members, school students, and teachers.
- Established instructional practices driven through statistical performance data.
- Streamlined administrative processes by introducing digital tools and resources, reducing paperwork and increasing efficiency.
- Developed a culture of collaboration among staff members through regular meetings, workshops, and team-building activities.
Education
Bachelor of Science - Psychology
Sacred Heart University
Fairfield, CT06.1997
Skills
- Effective communication
- Customer service
- Equipment handling
- Stress management
- Attention to detail
- Organizational skills
- Individual and Group Therapy
- Patient Rapport
- Psychiatric Evaluation
- Mental Health Support
- Regulatory Compliance
- Incident Reporting
- Direct Patient Care
- Nursing Assistance
- Patient Admission
- Supporting Daily Living Needs
- Computerized Maintenance Management Systems
- Patient Health Information Access
- Vital Signs Documentation
- HIPAA Requirements
- Intake Assessment
- Observe Behaviors
- Progress Documentation
Timeline
Door Dash Delivery
Self-employeed
10.2022 - Current
Psychiatric Technician II
Bridgeport Hospital
09.2018 - 10.2021
Milieu Counselor
Bridgeport Hospital
11.2017 - 09.2018
Head Start Teacher
Action For Bridgeport Community Development, Inc
08.2015 - 08.2017
Substitute Teacher, K-12
Source4Teachers
08.2014 - 08.2015
Teacher, Therapist, Tutor
Bridgeport International Academy
01.2012 - 05.2012
Vice Principal/Teacher
Home School
08.2000 - 07.2010
Bachelor of Science - Psychology
Sacred Heart University
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