Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wandrea P. Grier

Hope Mills,NC

Summary

Results-oriented professional with extensive travel experience, enhancing cultural awareness and communication skills. Proven track record in care coordination, contributing to company success and optimal health outcomes. Committed to professional development and continuous learning, fostering teamwork, and delivering exceptional service.

Overview

14
14
years of professional experience

Work History

International Traveler

Sabbatical
Global, Worldwide
01.2024 - 04.2025
  • Cultivated adaptability and communication skills through integration with diverse communities during gap year travel.
  • Gained experience in dynamic environments, enhancing interpersonal effectiveness and cultural awareness.

LTC Care Coordinator

Sunshine Health
Jacksonville, FL
09.2017 - 01.2024
  • Facilitated members access to essential services, improving health outcomes and company five star rating.
  • Developed empathetic client relationships and exceeded service standard goals, resulting in increased customer satisfaction.
  • Collaborated with partners to improve health outcomes, leading to a 20% increase in member satisfaction rates.

Customer Service & Problem Resolution Representative II

Convergys
Lake Mary, FL
04.2015 - 09.2017
  • Resolved customer inquiries with empathy, ensuring service quality and maintaining accurate records.
  • Processed orders accurately using company-specific software systems.

Customer Service Cashier

The Home Depot
New Smyrna Beach, FL
01.2015 - 11.2015
  • Assisted customers in locating products and offered applicable protection plans.
  • Processed credit, cash, check, and PayPal transactions for purchases.
  • Provided speedy and accurate checkout services.

Child Protective Investigator

Department of Children & Families
Daytona Beach, FL
01.2014 - 10.2014
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Conducted safety assessments for child welfare, supporting legal custody decisions.
  • Collaborated with law enforcement and community agencies for case management in investigating child abuse and neglect allegations.

Healthy Start Program Supervisor

Stewart Marchman ACT
Daytona Beach, FL
01.2011 - 01.2014
  • Developed highly empathetic client relationships, earning a reputation for exceeding service standard goals.
  • Facilitated interdepartmental communication to effectively provide customer support.
  • Fostered an environment that encouraged continual process improvements.

Education

Bachelor of Science - Psychology

Tennessee State University
Nashville, TN

TEFL Accredited Certification -

TEFL Universal

Skills

  • Customer Centric
  • Care Coordination
  • Cultural awareness
  • Documentation accuracy
  • Multitasking Abilitiies
  • Exceptional Interpersonal Communication
  • Microsoft Office

Timeline

International Traveler

Sabbatical
01.2024 - 04.2025

LTC Care Coordinator

Sunshine Health
09.2017 - 01.2024

Customer Service & Problem Resolution Representative II

Convergys
04.2015 - 09.2017

Customer Service Cashier

The Home Depot
01.2015 - 11.2015

Child Protective Investigator

Department of Children & Families
01.2014 - 10.2014

Healthy Start Program Supervisor

Stewart Marchman ACT
01.2011 - 01.2014

Bachelor of Science - Psychology

Tennessee State University

TEFL Accredited Certification -

TEFL Universal

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