Summary
Overview
Work History
Education
Skills
Timeline

Wa'Nedra Cowins

Katy,TX

Summary

Dedicated Customer Service Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Security Officer

Garda World Protective Services
04.2023 - 05.2024
  • Greeted High-rise building (1000 MAIN) guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Patrolled and monitored premises via CCTV broadcast
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Receptionist

Initial Security
03.2016 - 09.2022
  • Answered fifteen (15) line phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Conducted New-Hire Orientation for Security Personnel- issuing security license needed for post
  • Submit employee documentation to State of Texas for processing , Security Licenses, timely and accurately

Education

A.A.S. - Logistics/Global Supply Chain Management.

Houston Community College, Houston, TX
04.2026

Diploma - General Studies

Academy of Accelerated Learning, Houston, TX
05.2000

Skills

  • Teamwork and collaboration
  • Customer service
  • Flexible and adaptable
  • Dependable and responsible
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Organizational skills
  • Critical thinking

Timeline

Security Officer - Garda World Protective Services
04.2023 - 05.2024
Receptionist - Initial Security
03.2016 - 09.2022
Houston Community College - A.A.S. , Logistics/Global Supply Chain Management.
Academy of Accelerated Learning - Diploma, General Studies
Wa'Nedra Cowins