Wa'Nedra Cowins
Katy,TX
Summary
Dedicated Customer Service Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Security Officer
Garda World Protective Services
04.2023 - 05.2024
- Greeted High-rise building (1000 MAIN) guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises via CCTV broadcast
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Receptionist
Initial Security
03.2016 - 09.2022
- Answered fifteen (15) line phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Conducted New-Hire Orientation for Security Personnel- issuing security license needed for post
- Submit employee documentation to State of Texas for processing , Security Licenses, timely and accurately
Education
A.A.S. - Logistics/Global Supply Chain Management.
04.2026
Diploma - General Studies
05.2000
Skills
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Organizational skills
- Critical thinking
Timeline
Security Officer - Garda World Protective Services
04.2023 - 05.2024
Receptionist - Initial Security
03.2016 - 09.2022
Houston Community College - A.A.S. , Logistics/Global Supply Chain Management.
Academy of Accelerated Learning - Diploma, General Studies
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