Wanita Albertson
Waynesville,NC
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
1
1
Certification
Work History
General Manager
Tidal Wave
Waynesville, USA
- Overall, a restaurant general manager plays a vital role in the success and reputation of the establishment
- Staff Management, Financial Oversight, Customer Experience, Compliance, Marketing and Promotions, Inventory Management and Strategic Planning
General Manager
SOUPER SALAD
Chattanooga, USA
- Successfully managed full cycle operations including staffing, scheduling, quality control, inventory, customer care, marketing and advertising for a restaurant generating over $16M in annual revenue
- Facilitated an increased head-count of 33%, boosted sales by 27%, and was recognized for reducing food and labor costs
Human Resources & Training Manager
OPTIMAL TRANSLATION & TRANSPORTATION
Lake Mary, USA
- Supervised human resource functions for 178 employees within 3 locations, aligning recruitment, interviewing, onboarding, training and development programs, policies and OSHA standards within industry best-practices
- Executed strategic plans to set goals, implemented highly successful training programs to improve employee engagement and retention, reducing turnover from 45% to an all-time industry low of 2.88%
- Revised attendance policy and reduced absences and improved productivity
Sales and Catering Manager
HOLIDAY INN
Cincinnati, USA
- Organized large-scale events, successfully booked, scheduled and organized facilities, menu/catering, equipment and staff
- Collaborated with internal teams to assist with reservations, accounting/invoicing and special orders/deliveries
- Leveraged consultative selling techniques to assess customer needs, and provide solutions
- Guided event planners during the early stages, and worked directly with clients to ensure ongoing satisfaction and repeat business
- Consistently exceed sales targets and monthly revenue goals
Managing Director / Trainer / Franchise Consultant
HAIR CLUB
Maitland, USA
- Secured top talent for sales, administrative roles, and technical positions.
- Delivered tailored coaching sessions to managerial staff and owners.
- Employed innovative marketing strategies, lowered waiting times, and increased monthly sales from $30,000 to $350,000, and increased the required workforce from 6 staff to 20
- Implemented a variety of employee incentive programs and development opportunities to improve morale and productivity, engagement and retention rates
District Manager
McDonalds
Orlando, USA
- Reduced employee turnover from 68.6% to 2.3%, improved inventory control, reduced shrinkage from 1.56% to 0.04%, and lowered labor costs from 22% to 14%.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Gained market share in new sales performance through aggressive team training.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns.
- Mentored team members by demonstrating best practices for sales and customer service.
- Managed all personnel matters within the district, including recruitment, hiring, performance reviews, and disciplinary actions.
- Oversaw eight restaurants in the Orlando market.
Store Manager /Technical Training Manager
Hardess
Longwood, FL
- Managed daily banking activities such as deposits and withdrawals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
Trouble-shooter /Franchise Consultant
Long John Silver's
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Administered employee discipline through verbal and written warnings.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Education
Bachelor Degree - Business Administration
Penn Foster College
Scottsdale, AZAssociate of Science - Criminal Justice
Seminole Community College
Sanford, FLSkills
- Franchise consulting
- Event Planning
- Strategic Planning
- New Business Development
- Continuous Improvement Programs
- Marketing & Promotion
- Inventory Control
- Sales Management
- Regulatory Compliance
- Effective leadership
- Negotiation skills
- Policy/program development
- Employee development
- Leadership
- Budget analysis
- Client relations
- Time and resource optimization
- Operations management
- Relationship building
- Budgeting and cost control strategies
- Recruitment
- Contract negotiations
- Vendor relationships
- Community outreach
- Multi-unit operation management
- Multimillion-dollar P&L management
- Human resources leadership
Certification
- Certification for Event Management
- Train the Trainer
- Management Training
- Bartender Program
Awards
- Winner, Highest Increase in Sales (26%)
- Winner, Highest Increased Net Income to Plan (126%)
- 118% over budget with an additional $27,000 in revenue
- 10% over Nov 2001 Budget
- 126% Over June 2000 budget
- 122% over retail budget May 2000
- 110% over budget Jan 2000
- Greatest increase in total sales over plan 2001
- Who's Who in Executives and Professionals, Dun and Bradstreet
- Front Page Feature, Dining Out, Chattanooga Times
Timeline
General Manager
Tidal Wave
General Manager
SOUPER SALAD
Human Resources & Training Manager
OPTIMAL TRANSLATION & TRANSPORTATION
Sales and Catering Manager
HOLIDAY INN
Managing Director / Trainer / Franchise Consultant
HAIR CLUB
District Manager
McDonalds
Store Manager /Technical Training Manager
Hardess
Trouble-shooter /Franchise Consultant
Long John Silver's
- Certification for Event Management
- Train the Trainer
- Management Training
- Bartender Program
Bachelor Degree - Business Administration
Penn Foster College
Associate of Science - Criminal Justice
Seminole Community College
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