Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Wanita Shorts

Reading,PA

Summary

Dynamic and results-oriented professional with a proven track record at Berkshire Hathaway and as a business owner. Excelled in customer relations and negotiation, enhancing client satisfaction and fostering repeat business. Leveraged entrepreneurial spirit and attention to detail to drive process improvements and team success. Uses independent decision-making skills and sound judgment to positively impact company success. Ready to help team achieve company goals.

Overview

43
43
years of professional experience

Work History

Business Owner

Self-employeed
05.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened business reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs/goals and propose optimal solutions.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.


Real Estate Agent

Berkshire Hathaway
08.2014 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Reviewed market research data and changed sales plans accordingly.
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Tailored communication style to meet diverse client needs, building trust and rapport.
  • Streamlined property viewing process with efficient scheduling system, improving client convenience.
  • Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
  • Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.

Salesperson

Countryside Hearth
01.2010 - 05.2014
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Consulted with businesses to supply accurate product and service information.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Kept detailed records of daily activities through online customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Office Manager & Accounting

Premier Carpet Cleaning Services
10.2001 - 01.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office inventory activities by ordering and shipment receiving.

Waitress

Yoders Resturant
09.1996 - 08.1999
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Answered customers' questions, recommended items, and recorded order information.

Auntie Anne's Franchise Owner & Corporate Trainer

Owner & Operator of 2 Franchises
07.1986 - 10.1996
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.

Purchasing Agent and Sales Floor

Fred Engle, Mussers Flooring
02.1982 - 07.1986
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Contributed to a positive work environment through collaboration, professional development, and open communication among team members.

Education

High School Diploma -

Pequea Valley High School
Kinzers, PA
06.1982

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Entrepreneurial personality
  • Relationship Building
  • Work Planning and Prioritization
  • Staff hiring
  • Negotiation
  • Coaching and Mentoring
  • Task Delegation
  • Decision-Making
  • Teamwork and Collaboration
  • Scheduling
  • Employee Scheduling
  • Desktops, Laptops, and Mobile Devices
  • Direct Sales
  • Organizational Skills
  • Process Improvement
  • Purchasing and planning
  • Hiring and Onboarding

Languages

English
Full Professional

Interests

  • Enjoy yoga/stretch for overall physical and mental well-being
  • I participate in low-impact exercises to strengthen core muscles
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness
  • Peace/Calmness/Reflecting
  • Road Trips
  • Adventure Travel
  • Stand-up Paddleboarding
  • I enjoy helping others and giving back to the community
  • Gym Workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Fashion and Style
  • Kayaking
  • Music
  • Trips to the beach/toes in the sand
  • Family/Friends
  • I enjoy sketching and drawing, which helps improve my creativity and attention
  • Personal Development and Self-Improvement
  • Wine Tasting

Timeline

Business Owner

Self-employeed
05.2021 - Current

Real Estate Agent

Berkshire Hathaway
08.2014 - Current

Salesperson

Countryside Hearth
01.2010 - 05.2014

Office Manager & Accounting

Premier Carpet Cleaning Services
10.2001 - 01.2010

Waitress

Yoders Resturant
09.1996 - 08.1999

Auntie Anne's Franchise Owner & Corporate Trainer

Owner & Operator of 2 Franchises
07.1986 - 10.1996

Purchasing Agent and Sales Floor

Fred Engle, Mussers Flooring
02.1982 - 07.1986

High School Diploma -

Pequea Valley High School

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Wanita Shorts