Summary
Overview
Work History
Education
Skills
Timeline
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Mary Wanjiku

Wallington,NJ

Summary

Proven leader in dispatch and IT support, adept at enhancing operational efficiency and customer satisfaction at GK Hauling LLC. Skilled in transportation knowledge and decision-making, I significantly improved dispatch efficiency and safety compliance. Excelled in fostering teamwork and resolving IT issues, demonstrating exceptional customer service and technical acumen.

Overview

2
2
years of professional experience

Work History

Dispatch Manager(Part Time)

GK HAULING LLC
09.2023 - 03.2024
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.

Help Desk Assistant

TK IT CONSULTING AUTOMOBILE LLC
05.2023 - 03.2024
  • Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
  • Assisted customers with software installation, ensuring proper setup and smooth operation.
  • Collaborated with team members to solve complex problems and provide top-notch support services.
  • Assessed, troubleshot, and repaired various machines such as desktops, printers and sorters.

Dispatcher(Remote P.T)

Prolific Freight LLC
08.2023 - 01.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of the trucks.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Public Service I.T Intern

Public Service of Kenya
02.2022 - 02.2023
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.

Education

Bachelor of Science - Information Technology

KCA UNIVERSITY
Nairobi, Kenya
11.2016

Skills

  • Transportation knowledge
  • Workflow Planning
  • Route Planning
  • Phone dispatch
  • Schedule Coordination
  • Customer Communication
  • Fleet maintenance
  • Daily reports
  • Decision-Making
  • Customer Service
  • Paperwork Processing
  • Data Entry
  • Microsoft Office

Timeline

Dispatch Manager(Part Time)

GK HAULING LLC
09.2023 - 03.2024

Dispatcher(Remote P.T)

Prolific Freight LLC
08.2023 - 01.2024

Help Desk Assistant

TK IT CONSULTING AUTOMOBILE LLC
05.2023 - 03.2024

Public Service I.T Intern

Public Service of Kenya
02.2022 - 02.2023

Bachelor of Science - Information Technology

KCA UNIVERSITY

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Mary Wanjiku