Summary
Overview
Work History
Education
Skills
Recognition & Awards
Timeline
AssistantManager

Wanjuru Kenyatta

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Pharmacy Technician In Training

Walmart
03.2022 - Current
  • Counted, measured and compounded over 150 medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers daily
  • Answered over 15+ incoming phone calls and addressed questions from customers and healthcare providers with 90% resolution.
  • Communicated with approximately 30 patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues daily
  • Assisted with filling of over 200 prescriptions daily.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy for over 150 patients.
  • Reviewed and verified customer information and insurance provider information for over 35 patients daily.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products daily
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient for over 25 patients daily
  • Set up and modified patient profiles to include current medications and insurance details for approximately 40 patients daily
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items daily
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales daily
  • Monitored ordering of 50+ pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured 10+ medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Precisely measured and combined 2-4 ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Developed and implemented improvements to pharmacy organization system.
  • Recognized by Upper Management for Excellence in Meeting Key Business Metrics
  • Recognized 2 years in a row in Customer Satisfaction Survey for Outstanding Customer Service

Pharmacy Sales Associate

Walmart
03.2018 - 02.2022
  • Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries daily.
  • Maintained 35 or more records by recording and filing physicians' orders and prescriptions using Connexus system.
  • Processed approximately 15 or more payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system for 5-10 totes daily.
  • Stocked shelves with medications and other pharmacy items for consistent availability daily.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage daily.
  • Assisted customers with selecting cost-effective medications in line with health coverage.
  • Utilized Connexus to complete approximately 15 new and updated patient profiles.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Educated 5-10 new sales staff on pharmacy policies and customer support operations.
  • Communicated with 10 or more patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Established and maintained patient profiles, updating organizational database with current information.

Operations Trade Settlement Supervisor

JP Morgan Chase
09.2002 - 11.2006
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows for 30 employees.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs with 87% resolution.
  • Monitored workflow to improve employee time management and increase productivity for 30 employees.
  • Evaluated employee performance and coached and trained to improve weak areas for 40+ employees
  • Maintained compliance with company policies, objectives, and communication goals meeting 89% of metrics.
  • Achieved results by working with staff of 30 to meet established targets.
  • Mentored 100+ newly hired employees on operating systems and trade settlements and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Boosted team performance by 45% developing customer service training materials and conducting service training.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues within 1-2 days.
  • Managed all Depository Trust, Federal Reserve, Foreign cash management, and mutual trades; executing and rectifying by contractual settlement date.
  • Educated staff of 30 on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies of 15 employees.
  • Cultivated positive relationships with global and domestic clients to deliver timely and cost-effective solutions to execute and settle trades in the market by settlement date.

Senior Trade Settlement Specialist

JPMorgan Chase
08.1999 - 08.2002
  • Maintained up-to-date knowledge of banking policies and procedures regarding opening new accounts, market fluctuations, volatile trading and security and exchanges.
  • Complied with regulatory agencies in lieu of Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Community Reinvestment Act
  • Managed cash sweeps, cash balance, cash settlements, trade buy/sell, trade blotters, and transaction for 5 large/high volume and 4 middle level accounts.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Trade Specialist

JP Morgan Chase
07.1996 - 07.1999
  • Managed investment funds to maximize return on client investments for 25+ client base.
  • Direct the execution of 50+ trades.
  • Direct activities of accounting and operations department to reconcile disparities in trade execution.
  • Reconciled quarterly and annual account-related statements for 25+ clients.
  • Reported deficiencies in account payments, securities deliveries, or documentation requirements for compliance for 30+ client accounts.
  • Performed audits on domestic/international accounts for 25+ clients to ensure market and SEC compliance.
  • Amended client trade errors.
  • Ad Hoc reporting and projects.
  • Prepared month end reconciliation reports for clearing house broker accounts.
  • Input monthly inter book transfer journal entries.
  • Settled domestic and international trades using company software.
  • Executed the buy and sell of stocks, bonds, commodity futures, foreign currencies, and other securities on behalf of investment firms by funding their clients’ accounts.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Created and implemented strategic trading approaches.
  • Educated and worked with clients on ROI terms to find accurate solutions.

Education

Bachelor of Arts - Psychology

Argosy University
Farmers Branch, TX
05.2014

Skills

  • Customer Service
  • Basic Software Knowledge
  • Data Entry
  • Data Accuracy
  • Analyzing Data
  • Attention to Detail
  • Written and Verbal Communication
  • Time Management
  • Organizational Skills
  • Self-motivation
  • Team Collaboration
  • Confidentiality

Recognition & Awards

Rated #1 in Customer Service Satisfaction - Walmart Pharmacy

Winner of JP Morgan Service Star Award for Outstanding Client Service

Winner of  Peer to Peer Service Star Award


Timeline

Pharmacy Technician In Training

Walmart
03.2022 - Current

Pharmacy Sales Associate

Walmart
03.2018 - 02.2022

Operations Trade Settlement Supervisor

JP Morgan Chase
09.2002 - 11.2006

Senior Trade Settlement Specialist

JPMorgan Chase
08.1999 - 08.2002

Trade Specialist

JP Morgan Chase
07.1996 - 07.1999

Bachelor of Arts - Psychology

Argosy University

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Wanjuru Kenyatta